Adam Carter Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Our vision is to be the source of truth in global supply chains.Our mission is to build a world-class business that evolves for decades to come and helps create tangible change in the world.As global citizens, we want to contribute to the betterment and preservation of our planet, people and animals, of quality of life, and of the environment and its resources. We believe in ‘progress not perfection’, as we continuously move forward and support our partners to collectively lead change for a better future.Role Description and Expectations:Responsible for developing and executing a comprehensive strategy that drives customer satisfaction, retention, renewals and growth on a global scale. Manage 12 FTE’s.• Strategic Leadership• Team Management• Customer Engagement & Advocacy• Operational Excellence• Revenue Growth• Talent acquisition and employee onboarding• Customer Success Innovation• Execute business plan and attain sales targets.

Miami, Florida, United States

ACCESS offers exclusive networking opportunities over Virtual Roundtables, Breakfast, Lunch & Dinner for your brand to reach senior decision makers in major cities across the U.S.The cost of lead acquisition is ever increasing and many companies are finding that their qualified leads are decreasing. ACCESS provides a cost effect service to ensure you fill your sales pipeline state by state across the U.S.I help and ensure companies increase their lead and revenue generation by tailoring personalized Events and Roundtables for them to fill their pipeline with qualified leads. This automates the clients marketing process in a cost effective way and builds relationships with C-Level decision makers.Modern strategies for lead generation relies on the right combination of network, trust, strategy, content and value for your prospects, combined with my expertise to drive your company in front of the right C-Level decision makers that saves you time, resources, and expense.At the ACCESS we only have one theme so everyone that attends are 100% focused on your content.Role Description and Expectations:Responsible for executing the expansion of an APAC based B2B events business to North America.• Market research and analysis• Strategic planning, budgeting and forecasting• Devise and deliver domestic GTM strategy• Incorporate business entity• Talent acquisition and employee onboarding• KPI creation and management• Initiate cross sell sales plan from APAC to US• Execute business plan and attain sales targets

New York, New York, United States

The rapid rise of AI and automation, along with the changing roles of people in the workforce, have created both complexity and opportunity for individuals, businesses and entire countries. Our company’s purpose is to reduce this complexity and help our customers exploit the opportunity through products that pair people with intelligent software robots.Role Description and Expectations:Responsible for the overall health, retention and growth of WorkFusion’s global customer portfolio via OKR creation, product adoption, license utilization, Professional Services sales and customer Journey maturation. Manage 120+ FTE’s.• Maximize customer ROI to support 100% NDR• Value-based, strategic account planning• OKR creation and performance mgmt.• Executive engagement and relationship mgmt.• Customer health score matrix management • Talent acquisition and employee onboarding• Orchestration of Voice of the Customer initiatives• Design and execute repeatable account-based marketing programs to accelerate and expand customer adoption• Reduce time to value cycles• Create and execute repeatable SaaS focused customer journey playbooks to expedite product utilization, maturity, scale and referability.

New York, New York, United States

Role Description and Expectations:Responsible for the continuous delivery of large-scale Intelligent Automation programs, while developing, implementing and managing unified global quality controls. Manage 80+ FTE’s.• Facilitate cross team collaboration in support of product innovation and enhancements• Establish and manage departmental OKR’s e.g. ARR, NPS, CSAT, Contribution margin, YOY growth• Create, ideate and execute repeatable delivery methodologies, ensuring consistent, world-class customer experiences and reduced TTV cycles • Design and manage global onboarding framework to support operation excellence • Manage departmental P&L performance through optimal billability and utilization rates• Program and project risk identification, mitigation and remediation • Establish and scale internal & external COE’s.

New York, New York, United States

Role Description and Expectations:Responsible for the overall health and retention of WorkFusion’s global customer portfolio including 100% NDR, professional services sales, enterprise license expansion and customer referability. Manage 20+ FTE’s.• Design, implement and manage OKR framework• Create, ideate and execute SaaS based Customer Journey playbooks from acquisition to renewal • Executive engagement supporting continuous adoption and utilization of the WorkFusion product suite• Develop, coach and mentor Account Mgmt. team• Oversee Voice of the Customer initiatives e.g. Product Councils and Communities of practice • Portfolio contribution margin management• Cross functional team collaboration, ensuring continuous product & process improvement • Socialization of WorkFusion’s online communities to establish client to client engagement.

New York, New York, United States

Role Description and Expectations:Responsible for a U.S. based portfolio of strategic, key accounts with a remit to maximize return on investment, while driving enterprise wide adoption and product license expansion.• Manage a portfolio of key accounts (+$10M) • Executive relationship management • OKR attainment (ARR, NDR, Customer Health)• Business analysis and value creation • Execute Voice of the Customer initiatives• Centre of Excellence liaison • Project management and risk mitigation• Onshore and offshore team management.

Greater New York City Area

Amelia is IPsoft’s conversational AI platform. Her mission is to deliver best-in-class service tocustomers, fully automating human-to-human interactions and process execution.Like a human, Amelia communicates using natural language and can respond to customers’emotional states. Unlike a human, she can hold thousands of conversations in parallel.Role Description and Expectations:Responsible for IPsoft’s U.S. based insurance vertical; primarily comprised of Fortune 100 companies. Orchestrated and led cross functional teams ensuring overall customer success, ROI and continuous enterprise wide adoption. Manage 10+ FTE's.• Manage portfolio renewal and revenue targets• Own customer activation, adoption and growth• Reduce Time to Value cycles• Champion VOC initiatives• Project management and risk mitigation• Manage customer health scores (NPS etc.)• Cognitive and autonomic process design• Onshore and offshore team management.

Greater New York City Area

Founded by entrepreneur Dr. Catriona Wallace, Flamingo provides a Cognitive Virtual Assistant, ‘Rosie’, and Intelligent Guided Selling Platform, for Insurance and Financial Services companies to solve the problem of low online sales conversion rates and poor customer retention. Flamingo fuses web-chat, web-forms and machine learning to guide customers through complex decision making, while delivering an improved customer experience at scale. Role Description and Expectations:Responsible for a portfolio of key accounts, including Fortune 100 Insurance and Financial Services companies across the U.S. market. Lead delivery squad to ensure seamless concurrent integrations of the Flamingo platform, while fostering valued client relationships and driving customer success.• Strategic account & client relationship management • End to end, agile project management• Program planning, management and execution• Executive engagement • Customer Journey Design• Product strategy and functional design • Business Analysis• Lead procurement & legal negotiations• Prepare and negotiate proposals, Statements of Work and Master Service Agreements

Sydney, Australia

GDS Group specializes in world-class B2B events spanning a range of industries including Financial Services, Education, Energy, Government, Healthcare, HR, IT Management, Manufacturing, Retail, Security, Telecoms, and Pharmaceuticals. Through extensive market research and tailored business summits, GDS Group brings together senior executives from Fortune 500 companies to benchmark strategies and build business partnerships.Role Description and Expectations:Responsible for the regional adaptation of organizational restructure and transitioned business model. Ensure effective implementation of change management program, while maintaining sales revenue and delivering existing product portfolio.• Promote organizational change initiatives• Oversee regional IT centralization program• Manage regional P&L performance• Design and deliver employee retraining program• Realign recruitment strategy to further developtalent pipeline• Manage employee performance• Minimize employee attrition.

Sydney, Australia

Role Description and Expectations:Responsible for the end to end management of the Asia Pacific product portfolio and implementing the regional corporate strategy, to support sales and improve customer retention. Accountable for product innovation, managing the company’s regional P&L performance and driving customer experience and lean product delivery methodologies. • End to end management of APAC product portfolio (AUD$10M annual revenue)• Develop regional key accounts and partnerships • Competitive analysis and product innovation • Manage Product and Delivery Teams• Sales forecasting and campaign management• Manage regional product portfolio P&L across multiple cost centers• Communicate product and operational objectives to employees• Conduct product innovation risk assessments • Train management and set departmental and individual KPI’s

Sydney, Australia

Role Description and Expectations:Responsible for identifying, recruiting, training and retaining talent, while cultivating company culture, driving standards and establishing a high performing sales team. • Design and execute regional recruitment program• Onboard, coach and mentor new talent • Design and deliver 16-week initiation and sales development program• Manage unestablished new business development team• Devise remuneration packages and incentives• Drive company culture and establish core values• Design and deliver advanced employee development program and performance appraisals