https://carlawft.studio@carlawftstudios

-Assisted in the day-to-day management and operations of the business in direct communication with the CEO/Owner-Initiated, developed, and maintained, long-term relationships with clients, while also acting as the immediate point of contact for customer service inquiries for both retail and wholesale clients-Coordinated daily schedules for mobile technicians and acted as central dispatch for the company-Communicated with mobile technicians, as well as technicians within the reconditioning facility, to ensure a timely and quality delivery of our solutions to exceed customer needs and objectives-Compiled detailed customer data in CRM, forecasted and tracked key account metrics, and assisted in running the company’s social media management-Performed many other duties outside of my immediate responsibilities, maximizing my contributions to the growth of the small business-Left role voluntarily in excellent standing

-Greeted and welcomed customers upon their arrival to the dealership-Delivered vehicles to the service receptionist for pick-up-Supported Service Advisors by moving and washing customer vehicles as needed-Organized parking lot to maximize available parking spaces and to ensure that vehicles to be worked on are accessible for Technicians-Contributed to an exceptional customer experience by going above and beyond to assist customer needs

-Represented the Toronto Raptors Basketball Club, Toronto Maple Leafs Hockey Club, and Toronto Football Club, acting as a brand ambassador during Air Canada Centre and community event appearances-Supervised the Raptors and Maple Leafs Mobile Fan Zones, as well as the Toronto FC Kick Zone prior at home games as well as a variety of community events in and around the GTA-Provided guests with a guided tour of the Toronto Raptors and Maple Leafs mobile replica dressing rooms, and played soccer with kids and engaged with Toronto FC fans at the Kick Zone

-Assisted in asset identification and creation, and leadership in creation of sales materials-Contributed any necessary efforts, thoughts, or actions to boost overall revenues for the organization-Monitored competitive marketplace, including local and national sports and entertainment properties, to relay relevant and valuable information back to coworkers and executive team-Effectively maintained reporting documents in an organized manner

-Led a group of 32 undergraduate students for two terms to host events and initiatives to help bridge the gap between sports and business for those with a passion and interest for both-Contributed towards leading the group to achieving the Ted Rogers Students’ Society’s ‘Best Growth' award for 2015/2016-Recruited, conducted interviews, and hired for the incoming executive and associate teams two years in a row-Reviewed and adjusted the organizational structure in accordance with the environment and implemented new strategies alongside executive team-Cultivated relations with partners as secondary liaison in support of VPs of Corporate Relations, while maintaining and establishing relationships with all Ryerson and RSBA alumni, and current and future potential advisors-Acted as the primary signing authority for all financial and administrative matters, including attending funding requests and acting as primary liaison between governing student, faculty, and professional bodies

-Collaborated with the VP of Events to help plan and organize full event logistics including food and beverage service/catering, venues, décor, transportation, supplies, materials, printing, technicians, scheduling and deliverables documentation, etc.-Obtained quotes and placed orders for food and beverage as well as other miscellaneous items related to group operations-Assisted the marketing team in utilizing guerilla marketing and social media marketing to promote upcoming events-Greeted, welcomed, introduced, and assisted keynote speakers, industry professionals, and guests attending our events or visiting our promotional tables

-Led a team of four event committee members to ensure smooth operations of event logistics leading up to and including set-up and take-down of events-Collaborated with the VP and Director of Operations to help plan and organize full event logistics including food and beverage service/catering, venues, décor, transportation, supplies, materials, printing, technicians, scheduling and deliverables documentation, etc.-Attended executive meetings and relayed any relevant information to the rest of the events committee-Greeted, welcomed, and assisted keynote speakers, industry professionals, and guests attending our events or visiting our promotional tables

-Served as one of two elected students from the Global Management Studies major to sit on the search committee for a new Chair of Global Management Studies-Attended all meetings and interviews as part of selection and hiring process and voted on behalf of the students

-Assisted in the documentation of process flows, application design, and application configuration of the TRSM wide Salesforce integration-Interacted directly with TRSM departments and programs, including staff and faculty users to ensure success of Salesforce integration-Worked with cross functional teams to identify current use, best practices and systemic gaps associated with Salesforce within TRSM-Completed the ADM 201 course (Administration Essentials for New Admins) at Salesforce’s Toronto head office

-Assisted Ted Rogers School of Management Sport Marketing Professors with their research for a study regarding the motivations and interests of sports fans and consumers around the Toronto 2015 Pan Am/Parapan Am Games-Conducted surveys and collected data

-Collaborated with the VP of Events and VP of Project Management to help plan and organize full event logistics including food and beverage service/catering, venues, décor, transportation, supplies, materials, printing, technicians, scheduling and deliverables documentation, etc.-Obtained quotes and placed orders for food and beverage as well as other miscellaneous items related to group operations-Assisted the marketing team in utilizing guerilla marketing and social media marketing to promote upcoming events-Greeted, welcomed, and assisted keynote speakers, industry professionals, and guests attending our events or visiting our promotional tables

-Efficiently sorted, handled, loaded and unloaded boxes and goods into trailers using appropriate motorized and manual equipment-Secured freight inside trailers using appropriate tools and supplies-Performed other tasks as instructed by supervisor

-Officiated at under-nine age group outdoor summer season soccer games-Detected infractions of rules and enforced rules and penalties according to established regulations