Adam Lindgren Email & Phone Number

Cary, Nc, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

- Maintained 100% CSAT score for full calendar year- Pioneered and coordinated the adoption of the Pillar Lead method of Product Enablement for the Support Organization, filling the gap of enabling Support on new features being added to Pendo, and allowing Support a voice in Product development, better aligning our Product releases with customer expectations and reducing time-to-solve by providing Support the training needed to hit the ground running with new features before they are released. This included coordinating with Product Managers, Product Leads, Department Heads, and subject matter experts to build this program from the ground up to best serve Product and Support- Led the Support SME team for Pendo's Adopt/Pendo for Employees product, focusing on an in-depth, cross-functional effort with the Professional Services, Product and Engineering teams as the Technical Support representative for the Go To Market team to help merge Adopt into the core product.- Built out training materials for Support Engineers to familiarize themselves with Pendo's Pendo for Employees and Reseller Partner Program products.- Helped lead our new employee's onboarding, guiding them through their first support tickets and how to approach their daily tasks with Pendo's legendary standard of support. Had 1-on-1's with new these colleagues, training them on best-practices, company culture, speed, efficiency, and how to have the most healthy and productive relationship with their work.- Created a distributable localhost test application for use by support team, allowing for plug-and-play testing of configuration and code changes that effect Pendo installations, dramatically reducing testing time for questions about configuration changes' impact on our App's functionality.- Consulted with the Technical Writing team on restructuring and rewriting much of the installation documentation for Pendo, including a complete rewrite of the Subscription Settings article.

Raleigh, North Carolina, Us

- Led multiple projects to simplify the support ticket submission process for customers, while also increasing our collected metrics regarding the circumstances surrounding their ticket submissions.- Worked with colleagues to develop custom, reactive in-app deflection efforts to help educate customers on how best to use the product- Began working in cross-departmental collaboration with the Technical Writing and Engineering Teams to redesign portions of the product, increasing customer understanding of what is represented and revealing more valuable analytics data to our customers.-Worked with Engineering to develop methods to further bolster Pendo's GDPR compliance- Worked with the Technical Writing team to build out new, and edit existing, documentation to further increase Pendo's customer's knowledge of the product.- Led a team of Support Engineers to work side-by-side with Engineering to develop productized ways to provide expanded and efficient support services for the product, improving departmental efficiency and increasing the value of the product for customers

Commentate for competitive online racing on the iRacing racing simulator. This includes preparing copy for scripts, organizing the order of broadcasts, guiding the action live, and study, observe and research the series' being covered before each broadcast.

Durham, Nc, Us

Graduated 5/13/2022 as the only Front End developer on a team of 4 developers for our final project, Charitable Tracker

Bellevue, Washington, Us

Bellevue, Washington, Us

Atlanta, Ga, Us

-Maintained inventory and placed inventory orders.-Fully received and stocked deliveries on scheduled days, in a timely manner.-Fully inspected merchandise and reported missing, incorrect, or damaged items.-Developed, maintained, and incentivised organizational systems for storage areas to increase efficiency, safety and ease-of-access.-Quick, efficient, accurate and positive service to every guest-Managed stock at register, front counter and drive-thru window stations-Able to adapt and fill whatever position the company needs at the moment-Trusted Delivery driver; clean driving record-Maintained OSHA compliance for storage regulations and practices

Wheaton, Il, Us

Wheaton, Il, Us

Wheaton, Il, Us

Wheaton, Il, Us

Wheaton, Il, Us

-Fully responsible to organize and lead up to four peer counselors.-Attended to the needs of campers, counselors, parent helpers, visiting choir directors, head practitioner and organizer.-Adapted to changing expectations, schedules and conditions and quickly altered expectations and activities to best serve the company.-Confirmed and edited biographical information about different groups in order to best represent them when presenting said information to superiors and audiences.

Most Valuable Senior award

-Overhauled the directory and sitemap. -Created a new page layout template.-Spreadsheet Data Entry and confirmation.-Copy editor for promotional material.

-First contact with guests. -Parked all manner and price rage of vehicles in a tight corridor underground parking garage quickly and efficiently. -Spotless valet record. -Served as bellman for the hotel.-Delivered room service requests and addressed guest concerns.

Nashville, Tennessee, Us

Tenor in 200+ member choir for Steven Curtis Chapman's Carnegie Hall Premiere Performance

-Served as front counter cashier.-Performed complex inventory data entry.-Advised website design for the store.-Tracked instrument rentals via paper filing system.-Converted instrument rentals into purchases.-Maintained and confirmed excellent condition of instruments.

Redmond, Wa, Us

Bachelor Of Music, Composition

Diploma

Music Theory And Composition

Music Composition

Education record

Education record

Computer Software Engineering