• Provided level 2 help desk support through Freshservice. • Managed local Windows domains (AD / GPO) and Microsoft 365 environment. • Monitored Sophos firewall / endpoints, UniFi network, local servers, and VMware VMs. • Maintained inventory and systems deployment through PDQ Inventory / Deploy. • Supported warehouse devices (RF scanners, label printers, tablets, and wearables.) • Oversaw backup solutions through Veeam, including scheduling, testing, and verification. •… Show more • Provided level 2 help desk support through Freshservice. • Managed local Windows domains (AD / GPO) and Microsoft 365 environment. • Monitored Sophos firewall / endpoints, UniFi network, local servers, and VMware VMs. • Maintained inventory and systems deployment through PDQ Inventory / Deploy. • Supported warehouse devices (RF scanners, label printers, tablets, and wearables.) • Oversaw backup solutions through Veeam, including scheduling, testing, and verification. • Planned and implemented network security measures, including amending the disaster recovery plan. Show less

• Provided customer support for desktop computers, printers, telephones, and network-related issues to 150 users across 14 locations, with a focus on first-call resolution and trouble ticket management. • Safe guarded client computers and sensitive data by implementing critical security measures, including consistent updates and patches through Symantec Management Agent, BitLocker encryption for all TPM enabled devices, Okta MFA for Microsoft 365 sessions, Duo 2FA for RDP accounts, and… Show more • Provided customer support for desktop computers, printers, telephones, and network-related issues to 150 users across 14 locations, with a focus on first-call resolution and trouble ticket management. • Safe guarded client computers and sensitive data by implementing critical security measures, including consistent updates and patches through Symantec Management Agent, BitLocker encryption for all TPM enabled devices, Okta MFA for Microsoft 365 sessions, Duo 2FA for RDP accounts, and quarterly PCI compliance for all retail locations. • Managed identity and access management by overseeing user account and profile administration, including creation, support, forwarding, and disabling accounts as required. • Executed desktop and peripheral refresh from dated Windows 7 machines. • Supported point-of-sale kiosks and card payment terminals in multiple retail locations. • Migrated customer and employee data to cloud-based platforms including a SharePoint site and OneDrive. Show less

• Helped install, manage, upgrade, and support 800+ Windows workstations and 500+ Chromebooks. • Assisted 1,800+ staff and students with technology-related issues through Spiceworks Help Desk. • Maintained wireless network comprising 125 Aruba access points with focus on high availability. • Deployed and managed iOS devices (250+ iPads and iPods) through macOS Server. • Managed and monitored web traffic through SonicWall firewall and Securly DNS filtering. • Repaired damaged… Show more • Helped install, manage, upgrade, and support 800+ Windows workstations and 500+ Chromebooks. • Assisted 1,800+ staff and students with technology-related issues through Spiceworks Help Desk. • Maintained wireless network comprising 125 Aruba access points with focus on high availability. • Deployed and managed iOS devices (250+ iPads and iPods) through macOS Server. • Managed and monitored web traffic through SonicWall firewall and Securly DNS filtering. • Repaired damaged PCs, Chromebooks, and iOS devices with a focus on minimum downtime. • Updated five buildings’ cabling from Cat5/5e to Fiber and Cat6. Show less

• Mapped, organized, and analyzed 26,000 acres of agricultural GIS data. • Redesigned and maintained the company website via Drupal CMS. • Oversaw GPS-controlled equipment for field operations along with data collection, prescription creation, preparation for insertion to GIS database. • Executed and verified daily backups of 1+ TB of data.

• Addressed customer inquiries, troubleshot internet connectivity issues, and provided new product information and services.• Logged call events in proprietary support ticket system.