Senior Information Technology Specialist
Jgb
Melbourne, Australia
Responsible for provision of technical support, workshop administration and project management. Within my role as senior technician my responsibilities included installing hardware and software systems, maintaining or repairing equipment, troubleshooting a variety of complex computer issues, setting up computer security measures, configuring computer networks, offering technical support on-site or via phone or email.As I moved into a more senior role my responsibilities grew to… Show more Responsible for provision of technical support, workshop administration and project management. Within my role as senior technician my responsibilities included installing hardware and software systems, maintaining or repairing equipment, troubleshooting a variety of complex computer issues, setting up computer security measures, configuring computer networks, offering technical support on-site or via phone or email.As I moved into a more senior role my responsibilities grew to include the management of service calls and projects, the management of our service workshop and the development of new procedures and strategies to improve general efficiency and reduce turn around time on service calls. Show less