Adam North Email and Phone Number

FARO Technologies, being a leading provider of 3D measurement and imaging solutions providing hardware, software and cloud data storage platforms.My role as a FARO Technologies Account Manager include:1. Customer Relationship Management:Building and maintaining strong relationships with clients to understand their needs and objectives.2. Product Knowledge:Having a deep understanding of FARO's products and services to provide effective solutions to clients.3. Technical Support:Assisting clients with technical questions, troubleshooting, and ensuring they get the most out of their FARO equipment.4. Sales and Consultation:Identifying opportunities for clients to enhance their operations with FARO products and services, and providing guidance on which solutions are most suitable.5. Account Planning: Developing strategic account plans to help clients achieve their goals using FARO technology.6. Training and Education: Arranging training sessions and workshops to ensure clients are proficient in using FARO equipment.7. Problem Solving: Addressing any issues or challenges that clients may encounter in their use of FARO technology.

Develop and manage all UK and international sales business projects within the global security and defence sector. Sales process management to successfully implement complex delivery projects into challenging countries. Working with supply chain, local businesses, logistic operations as well as internal stakeholders. Creative solutions sales to meet customer problems and overcome the challenges faced to provide a sustainable future proof system. Work within the security and defence supply chain to identify appropriate partner solutions. KEY ACHIEVEMENTS:Achieved sales revenue of £7m over a 3 year periodDelivered the first biometric ICT project into the Somalia Police Force for the EU CommissionAwarded a 5 year UN contract to supply turnkey mobile laboratoriesDeveloped sales pipeline within NHS and wider healthcare sector during the COVID-19 pandemic diversifying the company product portfolioDesigned marketing strategy including brand identify and product portfolioInternal website and corporate brand development projectAttended exhibitions and events for GLSIGLSI is a global equipment provider for criminal justice services. As a result of operational links in more than 60 Countries around the world relating to rule of law activities, GLSI understands the need for reliable, high quality equipment, which can support criminal justice initiatives. This provision can improve efficiency in a wide range of areas including Forensic Crime Scene processes, Disaster Victim Identification, CBRNe, Counter Terrorism and Surveillance Operations.

After my success as a law enforcement sector key account manager for WA Products (UK) Ltd I developed new business opportunities within the UK diversifying into new markets such as academic, public sector and local authorities. My ambition was to identify new business for the company and develop future growth. I further achieved this by focusing on new emerging international markets. I put in place a sales team focused on winning new business within the international security sector.In 2013 the WA Group acquired SceneSafe Ltd (a former business division of the Forensic Science Service within the UK Government). I was tasked with the responsibility of re-establishing Scenesafe as the International arm of the group. This project involved developing the business as an international organisation and a number of development projects over a period of 6 years. As a result of this move to grow within the international security market I have taken the business direction of SceneSafe from a law enforcement consumables supplier to a full security turnkey solutions provider including a full range of capital equipment and services to include training. Key achievements include:Establishing a global distribution networkAchieved annual turnover in excess of £5mDeveloped internal sales & distribution teamBrand re-launch of SceneSafe across international marketsDelivered a mobile forensic laboratory to the Indonesian National Police via the British Embassy in JakartaSecured high value contracts for the Untied Nations from £100k to £500kIntroduced capital equipment range of laboratory products to product portfolioSet up supply chain systems with United Nations & Interpol, plus others Frequent international travel and attendance at key UK and international Security exhibitions

International Sales ManagerResponsible for developing the WA Products brand internationally through a network of distributors/agents and directly with customers.Increased the companies growth by delivering new projects. Increasing 10% of total company revenue, average 40% annual growth.Define and initiate projects, manage cost, schedule, and performance of projects, while working to ensure the ultimate success. Business Development skills used to hunt for new business and explore new market/territories.Coach, mentor and lead personnel within a team environment.Liaising with external and internal clients on a daily basis regarding all areas of ongoing projects.Sound commercial decision maker involved with all areas of business process improvement from product development to marketing encompassing all areas of business subjects.

From 2006 to 2008 my role within the WA Group was the position of key sales account manager for a regional Police territory. The role was a field sales position which involved face to face meetings at client sites to discuss new forensic equipment provision and provide technical product demonstrations through interactive product presentations. Whilst in this position I also focused on new areas of business which included international exports, prison services whilst also growing the forensic academic sector which led to my promotion to international business development manager and is now a strong revenue stream for the company.Key achievements include:Support on the Suffolk murder investigation campaignTrinidad SAUTT equipment supply contractProduct development of new CSI kitsPolice account growth by 30% annuallyDevelopment of the emerging academic sector within forensic scienceWorking closely with the design team and board of directors

Managing multiple internal business process development projectsAnalyse current business processes and present business caseProvide support to Senior Project Manager on large scale projectsIntroduced advanced Key Performance Indicator system with use of the internal systems to aid board of Directors and Head of Departments for future growthManagement of outsourcing activities in India and in the UKLiaise with internal senior managers through all stages of the project lifecycle

Acting as front office to both external and internal Broadband business customers.To provide support in minimising overdue debt.Resolving queries and disputes with customers, highlighting problem areas and identifying business solutions.Ensure customers are always in compliance with the BT Wholesale terms and conditions.Assisting in the production of late payment invoices.Periodic customer visits to maintain client relationships and assist with any billing queries.Assisting in the manual order processing rectifying Broadband customer problems in association with billing.Understanding the regulatory fair-trading and competition rules relating to BT Wholesale.Delivering excellent customer service at all times.