Adam Nuffer Email & Phone Number

Texas, United States

Irving Tx

Dallas/Fort Worth Area

Responsible for process, business rule, and tool engineering to maximize revenue in our healthcare cost-containment products.• Scrum Master and Team Lead for a team responsible for implementing a billing platform worth $5.6 billion dollars in billings annually.• Conducted data analysis to identify and implement optimizations to products, resulting in $2 million in additional revenue.• Designed and implemented an automated revenue reporting process tracking 300+ SQL queries utilizing ServiceNow and Python, saving 500 hours of labor annually.

Irving, Tx

Responsible for analyzing historical ticket data, identifying automation opportunities, documenting technical requirements, and coordinating with vendors to implement automation.•Designed technical requirements for 28 enhancements and automation efforts, saving the company an estimated $452,000.•Managed enhancements to OS-level monitoring for a Federal Customer with over a thousand devices, saving the company over $85,000 in licensing fees, annually.•Created end-user documentation for tools that established best practices in the organization, and drove adoption-rate for specific features.•Demonstrated profiency in Project Management, business process, SDLC, UX design, Enterprise cloud, Managed Hosting, and the ITIL framework.

Irving, Tx

Created a detailed gap analysis of internal tools that included recommendations to streamline processes and system functions.

Dallas/Fort Worth Area

Responsible for recommendation and implementation of IT business solutions, specializing in small businesses.•Responsible for on-site installation, repair, and consultation for 100+ business and residential clients.•Analyzed client’s needs and recommend appropriate software, hardware, network, phone, and cloud solutions.•Collaborated with strategic partners in order to implement complex business solutions.•Gainedd valuable experience supporting traditional client-server systems, as well as emerging cloud solutions for both business and personal use.•Establishedd best practices in company’s documentation procedure.•Designed and implemented an integrated client database and job ticketing system, which reduced company’s turn-around time by 20%, increased earnings by 25%.

Dallas, Texas

Developed web applications and databases to streamline processes.Gained exposure to web app development and enterprise-level server support and administration.

Computer technician and sales representative specializing in hardware and software solutions for consumers.

Bs In Management Of Information Systems

Activities and Societies: Alpha Kappa Psi Professional Business Fraternity, Enactus (formerly SIFE), Radio UTDServed as VP of Intern.

Education record

Activities and Societies: Student Film and Video OrganizationWorked in small teams to create short films.