Quinn Fisher Email & Phone Number

Boise Metropolitan Area

Work with global support teams and vendors managing large Datacenter Infrastructure and application migrations for both on-prem and AWS Cloud. Enforce ITIL framework methodologies, Drives PMP methodologies, utilizes concepts and requirements of Information Security as required. Holds accountability to multiple levels of the organization both locally and globally.

United States

Work with global support teams and vendors managing large Datacenter Infrastructure and application migrations for both on-prem and Azure, AWS Cloud. Enforce ITIL framework methodologies, Drives PMP methodologies, utilizes concepts and requirements of Information Security as required. Holds accountability to multiple levels of the organization both locally and globally.

Usa

Mange global enterprise programs which drives development of applications that monitor device and systems status, performance, and inventory configuration. Oversight for program technical professionals. Oversight for entire Monitoring Software migrations life-cycle, which includes defining requirements, solutioning, risk management, change management, delivery, and post-production support. Ensure completion of deliverables, manage schedules, ensure meeting of milestones. Coordinate training and engage in change management communication to ensure program success. Partner with services teams and leaders to create efficient and effective processes. Produce quality deliverables and update senior leadership. Communicate with program stakeholders to confirm requirements and satisfaction levels regarding progress and performance. Contact program’s service providers to ensure timely action, integration, and efficient use of resources.Ensure the design of applications within the program scope meet standards for high availability and full DR redundancy. Provide direction in provision of detailed documentation, reports, and communications. Work with business to maximize utilization and value of new processes and tools. Leverage business knowledge and expertise to drive business process improvements. Develop documentation and processes around new applications. Ensure applications are PCI compliant and meet global security requirements. Integrate functionality that allows program to employ wide variety of testing, which includes non-functional testing designed to determine system readiness.

Boise, Idaho

Manage ITIL compliant software migration projects for Hewlett Packard’s Enterprise Services organization. • Successfully managing HP account software migrations• Refine and implement strategies for rapid migration of HP accounts• Provide stakeholder management and communication, project status plan of record reporting, host virtual meetings with teams and accounts in North, Central, and South America. • Manage scope, schedule, resources and budgets for multiple concurrent projects of varying complexity using virtual collaboration and communication tools.• Maintain risk and issue logs, risk mitigation plans and issue resolution to stakeholder expectations • Developed primary PMO SharePoint site for tracking, documenting and archiving migration collateral

Boise, Idaho

Program Manager - Social Media and Digital Manage customer facing and HP internal development of interactive social media strategies as well as advocating for the growth and health of external communities. Externally, create strategies and programs to drive the achievement of HP Social Media growth objectives. Responsible for Social Media strategies while coordinating with key internal stakeholders ensuring alignment and effectiveness of all Social Media efforts. Create and implementing non-traditional programs and breakthrough social network programs to generate further brand engagement. Attract and engage key targeted external audiences as well as internal stakeholders, increasing HP brand awareness, recognition and perception. Use social networks to position HP as a authority by distributing useful and valued information, engaging HP stakeholders in active dialogues, and providing relevant, fresh and valuable content to key audiences.Internally, sets the tone, philosophy and strategy to increase stakeholder awareness, engagement and satisfaction/loyalty by instituting a robust stakeholder communications program. Transform use of the intranet by HP Stakeholders into a dynamic place to go for real time information on social programs, learn about enterprise-wide campaigns, news and to celebrate successes. Transform stakeholder communications with an online, social platform addressing enterprise-wide communication and interactive needs with social networking. Promote stakeholder communications agenda and strategy to HP leadership.

Boise, Idaho

Working as the User Experience (UX) designer and employing Information Architecture (IA) methodologies. Analyze and act on users' impressions and interactions with the HP brand. Create of new and interesting experiences by way of advanced design solutions tailored to HP's unique identity.Create and implement best practices, develop guidance and content standards, and ensures best practices and quality standards are met and maintained. Ensure website content is current, accurate, and reliable.Guide developers in the design specification, user interface features, site animation, and special effects elements. Ensure the website and portals support the HP strategies and goals relative to external communications. Coordinate launch actives. Oversight for both Search engine optimization (SEO) and Search engine marketing (SEM)

Boise, Idaho

Contractor supporting digital initiatives Hewlett PackardCustomer facing and HP internal development of interactive and social media strategies and advocate for the external community. Externally: identified influential opportunities, engaged audiences online about social media strategy and anticipated the evolution of social media for customer facing conversations and interaction. Internally: set the tone, philosophy and strategy for Web 2.0, gained appropriate management approvals, communicated the corporate vision. Monitored Web 2.0 activities across departments and geographies, guiding participants on integration and best practices while encouraging successful participation. Focus on how results connect to corporate objectives, and participate in driving the tools to measure those results.

Boise, Idaho

Served as the HP Service Center (HPSC) technical lead for HP Worldwide Knowledge Management group. HPSC implements ITIL processes that provide a framework with which you can identify, record, and control all of the objects that make up an information technology (IT) infrastructure. The IT infrastructure is comprised of a variety of objects and processes including equipment, software, documentation and people.The out-of-box workflow is based on this industry standard. ServiceCenter provides organizations with a way to manage their IT infrastructures. Breakdowns are minimized and any incidents that occur are quickly analyzed and fixed.

Boise, Idaho

Served as Knowledge Program Manager, responsible for the design, development, rollout and ongoing management of internal and customer facing KCS (Knowledge Centered Support) programs. Working with HP Storage division I developed new processes to manage critical business systems documents and communications. Documents included service bulletins, action advisories, dynamic web content and notes, these documents and content are priority red documents that are critical for manufacturing and engineering activates. Managed key Content Management Groups for Storage Division. Performed various business analyst initiatives to improve customer satisfaction for HP support.

Boise, Idaho

Managed daily operations of foundation and worked directly with the CEO to evaluate, design and implement IT and financial system solutions to increase revenues and decrease expenditures. Developed and implemented on-line donations system for foundation donations (in excess of $3 million per year).

Boise, Idaho

Served on various internal and high profile key customer engagement projects. Major areas of engagement were IT Point of Sale (POS) hardware, Kiosk prototyping, software development and implantation of technology, Customer Call Center call flow methodology, hardware procurement and depot processes, large-scale desktop systems upgrades, IT cooperate antivirus security projects, web hosting, e-business systems.