Adam Ocasio Email & Phone Number

New York, New York

Brooklyn, NY

• Worked with a team of engineers to maintain client backups, Windows Updates, and Active Directory.
• Resolved user tickets in a timely manner according to the defined SLA.
• Installed new user workstations to client specifications.
• Updated client and internal documentation to ensure information is accurate and up to date.

Greater New York City Area

• Planned, organized, and executed events to accommodate up to 50 students.
• Installed and troubleshoot AV equipment for school events.
• Recorded event participant data and made information easily digestible with Microsoft Excel.
• Audited expense reports to determine accuracy and legitimacy.

Greater New York City Area

• Performed bookkeeping by recording incoming scans, faxes, and law documents.
• Maintained schedules and appointments for senior staff.
• Communicated work schedules and shifts to 15 employees.
• Determined correspondence priority and triaged appropriately.

Bba In Computer Information Systems, Computer And Information Systems Security/Information Assurance

Full Stack Web Development Certification, Computer Software Engineering