Adam Reisman Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Testing Self-Driving Cars

Las Vegas, Nevada Area

laundry, dishes, driving the kids to school, driving the kids to karate, driving the kids to gymnastics, driving the kids to soccer, driving the kids to basketball, doing homework with the kids, loving the kids, tucking the kids in, collapsing on the couch at 7:31 PM

I do graphic design, layout, organization, and editing of Newsletters, Tribute Books, Ad Books, and other documents. I can do typesetting in English, Spanish or Hebrew. I am also looking to expand into Ketubah Designing.

Las Vegas, Nevada Area

I was sent on many different types of office jobs. I also worked for 6 months as a full time, temp courier, delivering vaccination forms to elementary schools.

Las Vegas, Nevada Area

I was responsible for answering the phones, booking appointments, internet research, and long-term project work.

• Attended conference calls to determine project impacts to the Customer Service Department. Working on 5-6 simultaneous projects.• Solely created an automated process for reviewing Chargeback Rejects, assisting in the software development process, which led to a reduction in time worked from 20 hours to 3-5 hours per week.• Wrote software requirements, agendas, flowcharts, test scripts and project change requests.• Supervised 4-12 personnel; conducted system testing and recorded results.• Identified and implemented process improvements, which led to permanent corporate policy changes.• Worked with IT to resolve computer problems.• Created and edited graphic design and layout for the department newsletter.

Worked on 5-6 simultaneous projects, and met all deadlines and performance goals.Solely created an automated process for reviewing Chargeback Rejects, assisting in the software development process, which led to a reduction in time worked from 20 hours to 3-5 hours per week.Wrote software requirements, agendas, flowcharts, test scripts and project change requests.Supervised 4-12 personnel per project, relying on people from all areas of the business, including customer service associates; conducted system testing and recorded and reported results.Identified and implemented process improvements, which led to permanent corporate policy changes.Worked with IT to resolve computer problems.Created and edited graphic design and layout for the department newsletter.Billing Dispute Investigator/Foreign Language Translator 1998 - 2006Customer Service PaperResolved written requests regarding billing disputes, charge copy requests, and other customer service functions such as address changes and credit line increase requests.Promoted to Lead Associate in Customer Service Dept after 7 months in the department.

Identified the languages of foreign documents for re-routing to the proper translator.Selected to assist in training during conversion project. Conducted training at a satellite location.; Handled inbound customer service calls.Resolved credit card related issues and inquiries.Selected to be an Issues Coordinator, a liaison between the development team and associates testing a new system called UCSS.Chosen from 400 employees to train Call Center new hires.Promoted to "help gate" after 2 years, assisting coworkers with difficult calls and resolved supervisor level issues.

Scanned customer photos for use on credit cards, resolved inquiries and issues relating to the Citibank photocard.Created a macro that increased productivity by tripling the amount of photos scanned per hour from 30 to 90.In 1993 selected as Leader of the Process Improvement Team for Card Issuance.

Ba, Linguistics/Psychology

Activities and Societies: Deans List, Cum Laude

Certificates In Hebrew And Arabic, Hebrew

Studied Hebrew and Arabic, Tutored beginning Hebrew to teen immigrants from Russia

Education record

High School Diploma, High School

Activities and Societies: National Honor Society