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@btinternet.com
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1 phone found area 182
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Adam Richold is listed as Customer Experience and Marketing Director at Masonite (UK), a company with 35 employees, based in Greater Derby Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at btinternet.com, phone signal with area code 182, and a matched LinkedIn profile for Adam Richold.
Adam Richold previously worked as Customer Services Director at Masonite (Uk) and Head of Consumer Experience at Sherwin-Williams. Adam Richold holds Bsc, Geology from University Of Leicester.
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Highly experienced Customer Service and Marketing Director with a strong track record of service centre recovery and turnaround, customer experience improvement and adoption of CX and marketing best practice. Delivers significant improvement to business performance through strategic repositioning, organisational change, and people development.Key skills:Customer experience (CX) management - creation of seamless customer purchase journeys to improve customer satisfaction and loyalty.Branding - build brand awareness and preference with clearly targeted audiences.Innovation/npd - introduction of stage-gate process and build product pipeline and vitality rate.Strategic planning and organisational change - creation and delivery of commercial strategy, strategic and cultural change programmes, and M&A activity.
Listed skills include Building Materials, Change Management, Strategy, Product Development, and 27 others.
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Responsible for devising and implementing a best-in-class service strategy to drive sales and profit growth and long-term customer loyalty, managing three customer service centres and 70 customer service and service engineer staff. Created competitive advantage by transforming service levels to best in sector (ASA 10 secs, email response 4 hrs, resolution.
Lead departmental transformation and cross-functional strategy to achieve best-in-class service and customer satisfaction for Ronseal woodcare and Valspar paint brands.Winner of BCF Customer Service Award 2022.
Short term contracts to provide specialist support in marketing, product management, customer experience and strategic planning.
Strategy development and execution, marketing, end to end customer experience and e-commerce.
In addition to previous marketing remit, lead the business mission to deliver an "extraordinary customer experience" through the sales and aftersales customer contact teams and field-based Bristan Care service engineers. UK Customer Experience Awards winner 2013.
Bristan Group is the UK market leader in taps and showers, sold under the Bristan and Heritage Bathrooms brands into both retail and trade channels. Responsible for leading branding, pricing, innovation, and product and channel management.
British Gypsum is a major UK building materials company providing drylining solutions to specifiers, contractors, housebuilders, builders merchants, and consumers. Led the creation and delivery of the commercial strategy, business value proposition, market segmentation and targeting, identification and implementation of new market opportunities, and brand.
Full P&L responsibility for Charcon hard landscaping division. Restructured commercial functions and repositioned brand as innovative supplier of high quality hard landscaping materials.
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Adam Richold works for Masonite (UK).
Adam Richold is listed as Customer Experience and Marketing Director at Masonite (UK).
AeroLeads has found 1 work email signal at @btinternet.com for Adam Richold at Masonite (UK).
AeroLeads has found 1 phone signal(s) with area code 182 for Adam Richold at Masonite (UK).
Adam Richold is based in Greater Derby Area, United Kingdom, United Kingdom while working with Masonite (UK).
Adam Richold has worked for Masonite (Uk), Sherwin-Williams, Interim Management, Bristan Group, and British Gypsum.
You can use AeroLeads to view verified contact signals for Adam Richold at Masonite (UK), including work email, phone, and LinkedIn data when available.
Adam Richold holds Bsc, Geology from University Of Leicester.
Adam Richold is listed with skills including Building Materials, Change Management, Strategy, Product Development, Marketing Strategy, Product Management, Strategic Planning, and B2B.
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