Adam Kellar Email & Phone Number

Seattle, Wa, Us

Santa Monica, Ca, Us

I work with an amazing set of teams to provide caring and capable IT support to our organization.Services provided include onboarding, account and identity support, hardware support for both Mac and PC, inventory management, network troubleshooting, software access requests, and clear communication between our teams and employees that we're supporting.

Santa Monica, Ca, Us

Support ~300 Seattle employees working remotely in addition to 5000+ remote workersProvide first and second level helpdesk support utilizing ServiceNow and Slack for triagingDiagnose hardware & software faults for both Mac and PCProvision accounts and access for new employees and others transitioning to new dutiesDocument processes & procedures for frequent requests and means of supportRespond to calls within agreed time limits and updated tickets for accurate reflections of workEffectively prioritize calls to ensure those that have the greatest impact on the business are resolved first.Work with Support Supervisors and regional teams to handle issues that impact the orgPrepare trouble tickets for escalation to Systems Administrator teams

Seattle, Wa, Us

Supported ~200 employees in Remote locations as well as Seattle, Boise, and Omaha offices• Lead helpdesk team in answering, triaging, and resolving support requests via Slack, Email, Jiratickets, or structured workflows.• Documented processes & procedures for frequent requests and means of supporting the business.• Tracked Assets through means of Asset Sonar, Kandji, and Endpoint Manager.• Prepared and shipped new laptops for new employees to ensure smooth onboarding experience.• Conducted Onboarding process for new employees every 2 weeks, utilizing Google Meets andBeyondTrust remote Support Software.• Reviewed & revised onboarding based on feedback gathered through Google Forms.• Documented and implemented HelloRetriever for remote laptop retrieval.• Documented & participated in hybrid remediation project with the goal of updating or replacing~75 computers across the company and unifying their management.• Prepared trouble tickets for escalation to Systems Administrator team.• Interviewed applicants for Helpdesk Technician and Junior Sys Admin• Researched hardware and drafted proposals for purchasing.• Surveyed and then ordered hardware for new employees.

New York, Ny, Us

Began as deployment engineer, joined planning team. Forecasted migrations across the region, was key communication point for users, inventory specialists, and engineering departments. As an engineer I handled VDI and hardware assignments, scheduled testing periods, and facilitated troubleshooting efforts. • Migrated 250 employees in Seattle Office to latest versions of Windows 10. • Planned migrations for 2100 employees in the Americas West region. Met with department heads to decide direction: VDI, Desktop, or Laptop. • Planned Win7 to Win10 migrations for 420 employees in the Americas East region. • Educated myself through sessions with Engineering, Administration, and Packaging departments, I then shared that information with my regional and local teams through both documentation and presentations during our team meetings. • Other duties included providing BAU support to local Seattle employees, remote West Coast employees, troubleshooting issues with hardware, software, remote access, audio/video, and inventory management. I provided training and was the key contact point for other support staff on the West Coast in all manners related to Windows 10 and VDI management.

Seattle, Washington, Us

I worked creatively with other members of IT to find resolutions and improvements to every day problems and procedures that end users encounter. A lot of this had to do with various types of hardware and software common to every industry but there was also an added element of specific Medical and Research software and equipment. As of March 10, 2017 I've earned my Lean Six Sigma Green Belt Certification, and implemented that training in numerous ways. I presented relevant IT information to new employees during our New Employee Orientation - I wanted to give our new employees a welcoming experience so that they can use their tools effectively. I also have been performing asset management, managing our inventory/ordering procedures, and making sure our hardware needs are being met.

St. Louis, Mo, Us

I managed a team of talented analysts that have been commended at Intelliteach for high standards of quality and productivity. Collectively as a team we handle phone calls and emails for every firm supported by the company.I also did a lot of quality assurance and knowledge management that benefited the bulk of the company. I improved service in many areas of the company and did whatever it took to make sure we were doing the right thing for our customers.

St. Louis, Mo, Us

Originally I provided phone and email support for up to 8 specific law firms. I was then promoted to "Floater" and provided phone support for every firm in contract with the company. I then earned the privileged "Emailer" role and set the standard for productivity and quality. I hold the record for most tickets created in a day at the company.

Blackburn, Lancashire, Gb

Job Duties and Accomplishments: In charge of keeping warehouse clean and organized, assisting customers in finding what they need and selling it to them. Shipping and Receiving parts and supplies from the central branch & factories. In addition, I was responsible for delivering A/C units and supplies to customers - navigating a 100 mile radius of store

Undecided

High School Diploma

Hs, Specialty Boarding School