Adam Mccurdy Email & Phone Number
Who is Adam Mccurdy? Overview
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Adam Mccurdy is listed as Senior Manager of OpsRamp Technical Support @ Hewlett Packard Enterprise at Hewlett Packard Enterprise, a company with 208808 employees, based in Round Rock, Texas, United States. AeroLeads shows a matched LinkedIn profile for Adam Mccurdy.
Adam Mccurdy previously worked as Senior Technical Support Manager at Hewlett Packard Enterprise and Director, Customer Support and Enablement at Zenoss.
Email format at Hewlett Packard Enterprise
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About Adam Mccurdy
I have extensive experience in shaping the overall strategy and directing day-to-day operations of diverse teams responsible for L1 & L2 support, cloud operations, training & enablement, and documentation. Leveraging a customer-centric approach, I establish effective, efficient processes that optimize the customer experience and put their satisfaction at the forefront.An accomplished manager, I excel at recruiting and developing top talent for management and individual contributor roles. My deep technical background provides me with exceptional hands-on skills and knowledge that allow me to mentor junior team members and step in to resolve escalated issues. In addition, I build strong cultures of accountability and continuous improvement, which positively impacts overall customer engagement. Always open to growing my network, I welcome connections from other support and enablement professionals. Thank you for visiting my profile.
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Adam Mccurdy work experience
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Director, Customer Support And Enablement
- I earned multiple promotions to this key role focused on shaping & leading execution of the strategy, vision, and culture across L1 & L2 customer support, cloud operations, training & enablement, and documentation.
- Built five high-performing teams of six direct & ~30 indirect reports, providing ongoing mentoring & coaching, establishing & enforcing best practices, and recruiting top talent.
- Expanded support team by 3X, introduced 24x5 coverage, and maintained CSAT at 98%+ for five consecutive years, including during new product launches.
- Slashed unplanned production outage frequency by up to 80% for cloud products by introducing improved monitoring & maintenance strategy.
- Achieved 90% reduction in hosting/infrastructure costs by implementing GitOps-based technical documentation site.
- Transformed customer training program to virtual-first model and transitioned 75% of customer training engagements to on-demand eLearning platform, resulting in higher levels of product adoption.
Complex Systems Technical Support Specialist
- I interfaced with large enterprise, federal, education, healthcare, and other top-tier accounts to deliver real-time support for escalated issues related to Dell’s PowerEdge, PowerConnect, and PowerVault products.My.
- Facilitated cross-functional collaboration with product development team to successfully resolve complicated technical issues.
- Served as single point-of-contact for all hardware form factors (tower, rack, blade) and server operating systems (Windows, ESX/ESXi, RedHat, CentOS, XenServer, SUSE, Ubuntu).
- Mentored and trained new hires and existing staff on products, support processes, and best practices.
Level 3 Technical Support Representative
Colleagues at Hewlett Packard Enterprise
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Pierd Correa Torres
Colleague at Hewlett Packard EnterprisePeru, Peru
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Constantinescu Cristian
Colleague at Hewlett Packard EnterpriseRomania, Romania
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Motoshi Yamazaki
Colleague at Hewlett Packard EnterpriseJapan, Japan
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Divya Ch
Colleague at Hewlett Packard EnterpriseKerala, India, India
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Rajalakshmi Shankar
Colleague at Hewlett Packard EnterpriseBengaluru, Karnataka, India, India
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Alejandro Navarro Medina
Colleague at Hewlett Packard EnterpriseMexico, Mexico
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Chandrakala Ammepalli
Colleague at Hewlett Packard EnterpriseBengaluru, Karnataka, India, India
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Shruti Bathia
Colleague at Hewlett Packard EnterpriseKolkata, West Bengal, India, India
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Niki Ntokou
Colleague at Hewlett Packard EnterpriseZurich, Zurich, Switzerland, Switzerland
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Chris Smith
Colleague at Hewlett Packard EnterpriseUnited States, United States
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Frequently asked questions about Adam Mccurdy
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What company does Adam Mccurdy work for?
Adam Mccurdy works for Hewlett Packard Enterprise.
What is Adam Mccurdy's role at Hewlett Packard Enterprise?
Adam Mccurdy is listed as Senior Manager of OpsRamp Technical Support @ Hewlett Packard Enterprise at Hewlett Packard Enterprise.
Where is Adam Mccurdy based?
Adam Mccurdy is based in Round Rock, Texas, United States while working with Hewlett Packard Enterprise.
What companies has Adam Mccurdy worked for?
Adam Mccurdy has worked for Hewlett Packard Enterprise, Zenoss, Dell, and Telenetwork.
Who are Adam Mccurdy's colleagues at Hewlett Packard Enterprise?
Adam Mccurdy's colleagues at Hewlett Packard Enterprise include Pierd Correa Torres, Constantinescu Cristian, Motoshi Yamazaki, Divya Ch, and Rajalakshmi Shankar.
How can I contact Adam Mccurdy?
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