Responsible for customer success by delivering maximum value from Microsoft products and services, leading to increased positive impact for our customers and Microsoft.• Lead innovative and holistic initiatives to maximize customer success and health across all Microsoft clouds including Modern Work, Dynamics / Biz Apps, and Azure.• Identify motions using KPIs, analytics, and other signals to identify opportunities for proactive value based deliveries, and leverage efforts to improve the customer experience and health outcomes.• Regular collaboration and innovation with team members from customer success, engineering, product management, account / sales team, and others to align on and execute strategies that improve customer health and satisfaction.

Responsible for complete consulting experience for select group of Microsoft US Enterprise Commercial Customers. Create and maintain long term relationships and partnerships with clients by ensuring successful delivery of Microsoft Consulting Services.• Oversee delivery from domain specific delivery teams within the Microsoft ecosystem.• Serve as an escalation point, work with both internal and external teams to remove blockers to successful delivery.• Achieve deep understanding of client business and technical goals, and map to Microsoft capabilities creating added value for our customers and Microsoft.• Partner with Account Executive and pre-sales teams to identify and pursue new opportunities.

Promoted to function as Director of Delivery Management, Sr Project Manager for this multimillion-dollar Oracle Partner, who engages in Oracle Retail and NetSuite implementation and development services for small, medium, and enterprise level clients.• Led team to start new Oracle NetSuite Practice as the first Project Manager of the Practice.• Projects include cloud, on premise, and hybrid infrastructures with complete delivery ownership to create and execute project plans, management of issues and risks, and stakeholder requirements from End Users to Accounting staff and C-level executives.• Manage and staff project resources based on project demands, resource skillset matching, and utilization.• Collaborate with the Business Development Team on pre-sale activities, account strategy, requirements gathering, functional and technical designs, project estimation, and creating Statements of Work.• Proficient with common software delivery tools such as MS Project, Excel, Visio, Word, Teams, and PowerPoint. Smartsheet, JIRA.

Fulfilled challenging customer requirements for key strategic projects and delivered end-to-end Sales and Consulting solutions, supporting a portfolio of engagements from pre-sales through delivery.• Utilized established project management skills in planning and execution of detailed project plans including requirements gathering, design, development, testing, deployments, organizational change management, training, go live cutover, and post go live support.• Led local and global project teams using Waterfall and Agile development methodologies.• Led and executed Oracle Retail and NetSuite ERP projects for clients of varying sizes, managing budgets ranging from $10,000 to $5 Million.• Create regular progress reports, establish training plans, create and update project and practice policies, and develop and execute account level strategy,

Delivered multiple electronic discovery litigation projects in a highly technical and fast paced environment for this global leader providing Electronic Discovery Services for Billion Dollar Enterprise Clients and Top 100 Law Firms.• Selected as the primary Project Manager on multiple key strategic accounts, functioned as the main contact for domestic and international law firms and corporate clients.• Directly engaged with customers and internal technical teams to secure and define project requirements and execute plans that fulfilled goals and met aggressive deadlines.• Contributed to the business development team goals to improve client relationships and win new business both with existing and new clients.

Managed and delivered a variety of data recovery projects and services. Recovered data from single hard drive systems to large SAN and RAID servers.• Selected as the primary point of contact for consumer end users and key strategic business customers.• Engaged with customers to explain data recovery options, processes, and risk-based tradeoffs.• Implemented the entire data recovery process from initial lead through project completion and client billing.

Implemented the entire credit granting process including the consistent application of a credit policy, periodic credit reviews of existing customers, and assessed creditworthiness of potential customers. • Worked with clients to establish new credit accounts based on their needs and available credit.• Collaborated with customers and loan processors to secure client documentation and move applications through underwriting to loan closing. • Trained new Credit Managers on internal processes, and industry best practices, and optimized the mix of company sales and bad debt losses based on established credit granting guidelines and laws.