Christopher A. Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Key Tasks:- Database administrator for applications servicing Research and Hospital Information Services- Administering major RDBMS of varying platform in a varied ecosystem including MS SQL Server, Oracle, PostgreSQL, and MySQL- Administering related physical/virtual servers, infrastructure, and services- Hands-on administration of databases servicing small labs/teams all the way up to multi-terabyte enterprise applications and data warehousing needs- Advisor / subject matter expert / point of contact, interacting with multiple teams across the enterprise- Security analysis, compliance, remediation- Oracle Exadata infrastructure management, patching, and monitoring- Oracle Enterprise Manager administration & management- High Availability / Availability Group / RAC design, maintenance, care & feeding- Related performance tuning activity including index analysis, execution plan review/feedback/advice, and code improvement suggestions

Columbus, Oh, Us

Key Tasks:- SQL Server database administrator for Research Information Services- Subject matter expert and technical point of contact advising multiple laboratories, support teams, development teams, and technical teams.- Responsible for the availability, integrity, and security for the majority of relational databases servicing Research applications- Monitoring and advising on server administration & patching- Various scripting and automation tasks supporting the above activities- Project advisor, and planning & execution- Infrastructure procurement, planning, management & design- Change control planning & management- FISMA compliance advisor, security planning, analysis, & vulnerability remediation- Generating thorough documentation for the above activities

Columbus, Oh, Us

Key Tasks:- Work closely with Principal Investigator, Project Manager, and senior management to understand project requirements for The Cancer Genome Atlas, and how those requirements translate into data warehouse/data model updates and changes.- Working with/training/cross-training/advising developers on Informatica and SSIS ETL components- Departmental subject matter expert, representing the face of IT to multiple audiences and stakeholders- Data Warehouse management, updates, enhancements, and maintenance- Informatica and Microsoft SSIS design, implementation, and maintenance- SQL Server database administration, performance tuning, and querying- PostgreSQL database administration and querying- Windows & Linux server administration- Physical / virtual infrastructure management, design, & procurement- Change control management- Federal compliance (FISMA/NIST 800-53) & regulatory analysis & remediation- Security analysis & remediation

Columbus, Oh, Us

Key Tasks:- Worked with information systems architect to design, update, and implement Informatica ETL packages and workflows- Tier 1 SQL Server and PostgreSQL database administration & ad-hoc querying- Creating, updating, maintaining a number of departmental / SharePoint reports for use within the business unit.- Windows/Linux server administration

Columbus, Oh, Us

Key Tasks:- Manage OpenClinica clinical data capture application & related Linux server administration- Work with clinical outreach team to design, update, and implement new clinical data capture forms- Manage the web application server, middleware, and database behind OpenClinica- Coordinate & perform patching & regular maintenance of web server- Related user administration- Related ad-hoc reporting against PostgreSQL and SQL Server databases

Us

Key Tasks:- Application development and support for Recon Plus Frontier- Worked with Corporate Finance / General Ledger to gather requirements so my team could make enhancements to Recon and provide day-to-day support.- Ad-hoc Oracle reporting & querying- Defect/Incident tracking, management, and process improvement

Us

Key Tasks:- Worked closely with subject matter experts within Nationwide Financial to document, escalate, and resolve incidents.- Met regularly with representatives across NF to prioritize incidents and document/route to development teams for resolution.- Administered and customized HP Quality Center per requirements- Generated monthly metrics and statistics for defects worked, tracked, and resolved- Ad-hoc querying and reporting of Oracle databases for management and partner teams.Key Accomplishments:- Continued to streamline and improve NF defect tracking and incident management processes- Merged multiple HP Quality Center defect tracking environments into one project from a dozen disparate projects

Us

Key Tasks:- Main technical point of contact for questions regarding incidents and web application defects for Pensions & 401(k) applications accessible via www.nationwidefinancial.com- Met with business application owners & stakeholders regularly to prioritize critical/high priority web defects- Worked with Directors & VP's to get and/or provide context on priority/severity of issues impacting NF web applications- Worked with support/development teams to translate requirements into solutions or translate development challenges into suggestions/feedback to app owners.- Trained customer service/call center reps in how to document their defect tickets/incidents thoroughly to minimize ticket wait times and confusionKey Accomplishments:- Created ticket documentation standards and customer service training guidelines that became the model adopted by other partner teams in Nationwide Financial- Built, developed, or improved relationships with partner teams within Nationwide Financial - Reduced defect wait times and re-work as tickets were documented right the first time, helping developers target and fix bugs more effectively.

Us

Key Tasks:- Provided training and assistance for tier-1 and tier-2 staff.- Monitoring help desk e-mail support ID, responding to user queries, and referring / escalating issues as required.- Second-tier support on the Nationwide Financial web site, pension plan management software, and Afaria remote file transfer software and sever applications.- Network and connectivity troubleshooting for over 400 remote users. Key Accomplishments: - Established more efficient protocols and guidelines for setting up new clients.- Improved overall level and quality of communications issued by the support staff. - Set the standard for developing training documentation for use by tier-1 and 2 staff.

Us

Key Tasks:- Provided training and assistance for tier-1 support staff- Tier 2 support on Afaria remote file transfer software and server applications.- Network troubleshooting for over 400 remote users. - Monitored help desk e-mail support ID, responding to user queries, and escalated issues to tier-3 support as needed.Key Accomplishments- Regularly ranked as a top performer in regards to quality and productivity. - Earned several scholarships due to academic standing.- Continued professional development through Nationwide-sponsored systems training classes.

Us

Key Tasks:- Tier-1 support on the Nationwide Financial web site and pension plan management software.- Network troubleshooting for over 400 remote users.- Monitoring central E-mail support hub and responding to user needs accordingly.- Troubleshooting Desktop PCs for internal and external customers- Escalated issues to tier-2 support as needed.Key Accomplishments: - Regularly ranked as a top performer in regards to quality and productivity.- Earned Microsoft Certified Professional on the Windows 2000 Professional Operating System

Bs, Management Information Systems And Information Technology

Aa, Christian Ministries / Bible And Theology