Nicholas Adams Email & Phone Number

Bothell, Wa, Us

Bellevue, Washington, United States

Bellevue, Washington, United States

SUMMARY:Managed and owned several social media channels by creating copy, delivering free in-game currencies, reporting on various in- and out-of-game KPI's, and worked with various teams to ensure game quality and announce product releases.DESCRIPTION:• Managed community strategy and engagement for DoubleDown Fort Knox and Ellen: Road to Riches mobile games.• Moderated 40,000+ comments a day to ensure a safe, positive experience for all players.• Created copy for 60+ social posts a week across various social channels.• Help to identify, define, and measure the most important social media KPI's for the product and marketing teams, including engagement, reach, impressions, revenue, and other traffic data.• Supported various in-game promotions with the delivery of free in-game currency, as well as revealing winning players to the community in follow-up communications.

Seattle, Wa

SUMMARY:Create, manage, and own social media channels and communications to ensure player satisfaction, as well as creating and delivering in-house sentiment reports for developers, in-game events for players, and social media plans for upcoming products.DESCRIPTION:• Manage, oversee, and take personal ownership of social media content regarding Live Service games/products.• Work with proprietary tools to post announcements to an in-house created launcher for service announcements.• Work closely with the Ecosystem branch of the company to build a strong "one voice" social media network and strategy.• Help to define and measure the most important social media KPI's for the Live Service team, which includes engagement, reach, impressions, and other traffic data.• Regular bi-weekly reporting for each channeled game that requires knowledge of player sentiment around recently released content.• Ownership of Player Council members (member management/development, regular communication, gathering information for reporting, etc).• Maintain security and confidentiality of company internal information and customer/account information.• Create/run game events for EME products (contests, events, etc.)• Participate in extraneous social media sites outside of the core (Reddit, Amino, etc.).• Take on specialized tasks within the department as requested by management.

Seattle, Washington

SUMMARY:Serve as a friendly face of the company, while helping to run events, raffles, social media presence, convention attendence, livestreaming programs, and more, as well as creating and delivering in-house sentiment reports for developers, and social media plans for upcoming products.DESCRIPTION:• Served as the main contact for the community on two major online action RPG's (Closers Online, Kritika Online)• Assisted with community management on other products (TERA PC/XB1/PS4, Breach)• Created copy for multiple social channels such as Facebook, Twitter, and Instagram.• Created several in-game and out-of-game event experiences to promote community health and engagement.• Created, maintained, and communicated with hand-picked, player-based groups known as "Player Councils" to gather sentiment on products, and build a better knowledge base.• Helped moderate Discord communities to ensure safe, friendly communications among players, while also delivering pertinent game news.• Planned, managed, and hosted a weekly News stream on Twitch.com to deliver game news, deliver raffle prizes and giveaway codes, and introduce various Company employees to the community.• Created weekly "Sentiment Reports" for delivery to game developers to help assist them in understanding community wants/needs.• Assisted with convention attendance by distributing free merchandise, delivering products between locations, running guided game demos, and building/tearing down the company booth.

Seattle, Washington

SUMMARY:Providing excellent customer service both in-game and through purchasing platforms, assisting with technical issues, and creating public-facing documentation for assistance on all player issues. As well, creating in-game events, moderating public company chat rooms and forums, and occasional video content for the community team.DESCRIPTION:• Customer issue resolution through live chat and a ticket based system to a user base of 20 million accounts.• Assisted in customer support routing for a player base of 2 million+ accounts for Player Unknown's Battlegrounds (PUBG), one of the fastest selling titles of all time.• Mentoring of remote staff members and junior agents.• Found, logged, and investigated bugs through JIRA.• Writing of FAQ’s for technical, billing, account, and game issues, with general upkeep of past FAQ’s.• Working extensively with internal teams (Production, QA, Platform, Operations, Community) to address a variety of billing, game, web, user concerns and service issues.• Fostering of a healthy game community, including running in game events, moderation and interaction in a public company chat room, moderation of product forums, and public video streaming on the Twitch platform.

Bothell, Washington

Redmond, Wa

• Entering data using off the shelf and proprietary internal systems.• Collaborating with a large team to meet necessary goals.• Possess organizational aptitude in complex decision tree paradigms.• Strong attention to detail and the ability to self-audit, troubleshoot, and provide feedback on the workflow.• Interpretation and protection of highly confidential information.• Tracking of 80,000+ elements for high impact project to bring company into federal compliance.

Kirkland, Wa

•Loading/Unloading shipments overnight•Providing customer service to morning customers•Maintaining a clean and safe environment for customers•Constantly lifting upwards of 50 lbs.

Woodinville, Wa

•Take care of customers needs concerning their pets (medication, pick up/drop off times, special instructions).•Contact customers with any new information concerning their pets or appointments.•Maintain a clean environment for both my team and customer pets.•Use both Office Suite and proprietary software to record customer information accurately.

Kirkland, Wa

• Handled private customer data and files.• Assembled, cleaned, and refurbished hardware, and reconfigured for customer purchase.• Worked on a large team to complete goals daily.• Had flexibility to switch project focus constantly.

Bothell, Wa

• Data Entry and database management.• Worked on a large team, mentoring, answering questions and guiding teammates to reach production targets.• Analyzed data and made customer impacting decisions regarding quality control standards.• Learned an independent GIS software to edit navigation map data.

Brentwood, Ca

•Customer service and sales•Fixing minor computer problems•Maintaining work areas•Filing paperwork•Follow-ups with previous customers

Brentwood, Ca

-Customer service and sales-Sending/receiving product shipments-Making daily money deposits-Maintaining the store-Fulfilling a leadership role

English

Attended this college for a period of one year.

High School Diploma