Nicholas Adams Email & Phone Number

Bothell, WA, US

Bellevue, Washington, United States

Bellevue, Washington, United States

• SUMMARY:Managed and owned several social media channels by creating copy, delivering free in-game currencies, reporting on various in- and out-of-game KPI's, and worked with various teams to ensure game quality and.
• Managed community strategy and engagement for DoubleDown Fort Knox and Ellen: Road to Riches mobile games.
• Moderated 40,000+ comments a day to ensure a safe, positive experience for all players.
• Created copy for 60+ social posts a week across various social channels.
• Help to identify, define, and measure the most important social media KPI's for the product and marketing teams, including engagement, reach, impressions, revenue, and other traffic data.
• Supported various in-game promotions with the delivery of free in-game currency, as well as revealing winning players to the community in follow-up communications.

Seattle, WA

• SUMMARY:Create, manage, and own social media channels and communications to ensure player satisfaction, as well as creating and delivering in-house sentiment reports for developers, in-game events for players, and.
• Manage, oversee, and take personal ownership of social media content regarding Live Service games/products.
• Work with proprietary tools to post announcements to an in-house created launcher for service announcements.
• Work closely with the Ecosystem branch of the company to build a strong "one voice" social media network and strategy.
• Help to define and measure the most important social media KPI's for the Live Service team, which includes engagement, reach, impressions, and other traffic data.
• Regular bi-weekly reporting for each channeled game that requires knowledge of player sentiment around recently released content.

Seattle, Washington

• SUMMARY:Serve as a friendly face of the company, while helping to run events, raffles, social media presence, convention attendence, livestreaming programs, and more, as well as creating and delivering in-house.
• Served as the main contact for the community on two major online action RPG's (Closers Online, Kritika Online)
• Assisted with community management on other products (TERA PC/XB1/PS4, Breach)
• Created copy for multiple social channels such as Facebook, Twitter, and Instagram.
• Created several in-game and out-of-game event experiences to promote community health and engagement.
• Created, maintained, and communicated with hand-picked, player-based groups known as "Player Councils" to gather sentiment on products, and build a better knowledge base.

Seattle, Washington

• SUMMARY:Providing excellent customer service both in-game and through purchasing platforms, assisting with technical issues, and creating public-facing documentation for assistance on all player issues. As well.
• Customer issue resolution through live chat and a ticket based system to a user base of 20 million accounts.
• Assisted in customer support routing for a player base of 2 million+ accounts for Player Unknown's Battlegrounds (PUBG), one of the fastest selling titles of all time.
• Mentoring of remote staff members and junior agents.
• Found, logged, and investigated bugs through JIRA.
• Writing of FAQ’s for technical, billing, account, and game issues, with general upkeep of past FAQ’s.

Bothell, Washington

Redmond, WA

• Entering data using off the shelf and proprietary internal systems.
• Collaborating with a large team to meet necessary goals.
• Possess organizational aptitude in complex decision tree paradigms.
• Strong attention to detail and the ability to self-audit, troubleshoot, and provide feedback on the workflow.
• Interpretation and protection of highly confidential information.
• Tracking of 80,000+ elements for high impact project to bring company into federal compliance.

Kirkland, WA

• Loading/Unloading shipments overnight
• Providing customer service to morning customers
• Maintaining a clean and safe environment for customers
• Constantly lifting upwards of 50 lbs.

Woodinville, WA

• Take care of customers needs concerning their pets (medication, pick up/drop off times, special instructions).
• Contact customers with any new information concerning their pets or appointments.
• Maintain a clean environment for both my team and customer pets.
• Use both Office Suite and proprietary software to record customer information accurately.

Kirkland, WA

• Handled private customer data and files.
• Assembled, cleaned, and refurbished hardware, and reconfigured for customer purchase.
• Worked on a large team to complete goals daily.
• Had flexibility to switch project focus constantly.

Bothell, WA

• Data Entry and database management.
• Worked on a large team, mentoring, answering questions and guiding teammates to reach production targets.
• Analyzed data and made customer impacting decisions regarding quality control standards.
• Learned an independent GIS software to edit navigation map data.

Brentwood, CA

• Customer service and sales
• Fixing minor computer problems
• Maintaining work areas
• Filing paperwork
• Follow-ups with previous customers

Brentwood, CA

-Customer service and sales-Sending/receiving product shipments-Making daily money deposits-Maintaining the store-Fulfilling a leadership role

English

Attended this college for a period of one year.

High School Diploma