Adam Howard Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Accomplishments:• Designed and implemented a teamwide SQL-based database to automate shortage analysis and identify procurement gaps by extracting and analyzing ERP data, improving operational workflows and reducing inefficiencies.• Generated actionable insights for analytical reporting and planning to support multiple space-based programs, including Dreamchaser, the world's first spaceplane, by delivering accurate data-driven recommendations.• Streamlined data processes by developing custom VBA scripts to automate up to 100 lines of purchase requisition data entry from Excel into SAP, achieving a 50% reduction in data-entry time.• Created an automated forecasting tool leveraging historical consumption data to predict and resolve material shortages, enhancing demand planning accuracy and minimizing stockouts.

Madison, Wisconsin, United States

Accomplishments: • Designed a dashboard COGS decoder using advanced data modeling techniques to analyze vendor catalogs, automating SKU cost comparisons and enabling data-driven supplier selection.• Developed and implemented custom CRM dataflows to automate the integration and transfer of data across multiple systems, improving efficiency for sales teams and significantly reducing manual input errors.• Leveraged API integrations to consolidate real-time economic data from multiple sources, accelerating reporting timelines by replacing manual processes with automated solutions.• Delivered over 150+ hours of direct client work with a 100% satisfaction rate, creating scalable and effective data solutions tailored to client needs.

Remote

Accomplishments:• Established and led the first organizational S&OP team, developing and implementing a new data-driven forecasting model that improved planning accuracy by over 52%.• Increased forecast accuracy from 36% to 88% while reducing forecast error by more than 85%, driving strategic decision-making and operational efficiency.• Leveraged SQL and predictive analytics to design and deploy a highly customizable, scalable dashboard that consolidated sales, inventory, and procurement data.• Created dynamic, data-rich visualizations to highlight key performance metrics and trends, enabling cross-functional teams to make informed, evidence-based decisions and reducing procurement plan intake by 60%.

Accomplishments:• Designed and built the procurement tool used to purchase and manage 1M+ units every month, with a code-based dashboard to capture sourcing metrics.• Automated manual tasks and reports with JavaScript and SQL, decreasing manual reporting across supply chain.

Greater Los Angeles Area

Accomplishments:• Created and developed a system whereby all placed product deficits could be tracked, measured, analyzed, mitigated, and controlled over time. To date, this system has been utilized to track over 2.5 million product deficits and is used to measure week over week total deficit growth, with a target goal of ≤3%.• Led the efforts on reducing overall effort time of a monthly recurring process that historically netted 18-20 hours down to roughly 15 hours. In conjunction, I developed a monthly scoring report that is used to measure and control all deliverables from key stakeholders, ensuring that efficiency is maintained and that waste is reduced over time.• Created the first semi-automated quality control system, with Pareto charting, used to scale and measure thousands of CTQs for quality improvement.• Developed initial stages of a new Voice of Customer (VOC) model whereby we could convert customer-sentiment into critical-to-quality requirements that allow us to improve our product offering. After creating the model, I put together a pitch-deck that could be shared cross-departmentally, and conducted a case-study with roughly 130 pieces of customer feedback.

Greater Los Angeles Area

Accomplishments: • Award winning Member Success Team - 2019 Customer Experience Professionals Association (CXPA) for Customer Retention Engineering• Individually awarded the first Membership Success Team Visioneering Award for innovation by team leadership• Tier decreased net-churn by 8% in 2019 Q2 quarter, comparative to the previous year• Tier achieved 120% of net-churn goal for 2019 Q3 quarter• Completed a Q3 Cancellation Insights project, conducting research and presenting specific descriptive findings to leadership around member cancellation within my tier. This included testing the outcome of various surveys, analyzing data to determine patterns, creating a report outlining key findings, and distilling information into a presentation outlining key highlights, along with prescriptive solutions.

Greater Los Angeles Area

Accomplishments: • Achieved more than 120% in KPIs in first full-quarter, including measurements on Individual Net Churn, Team Net Churn, Cancel Percentage, Acquired Contracts, and Qualitative Assessment.

Greater Los Angeles Area

Accomplishments: • Developed a team mission and core value statement to act as road map for outstanding customer support.• Created a personal and team metrics report that provides key indicators of daily, weekly, and monthly performance. • Created a customer feedback survey to conduct Customer Satisfaction Scores for all team members.• Created a Customer Happiness Experience Scorecard, which scores email communication of CSRs on how well their communication and support align to our team's core values.• Created a departmental onboarding process to ensure new Customer Service Representatives are adequately trained and prepared for success after hire.General Responsibilities: - Manage and develop three Customer Service Representatives - In conjunction with the COO, handle all direct employee personnel issues and processes, including performance management and annual reviews- Manage and monitor key customer service metrics and implement improvement plans- Manage and analyze the customer satisfaction survey data and work with management on customer service related initiatives- Serve as liaison between departments when it becomes necessary due to customer or workflow issues- Develop, recommend, and implement process improvements to improve efficiency and services provided- Complete root cause analysis on data errors and seek a resolution- Complete analysis on reports retrieved from the customer service systems utilizing problem solving skills- Train CSRs on new processes and provide refresher training- Act in a liaison capacity for the COO representing Customer Service

Los Angeles

Accomplishments: • Created and implemented an online survey that provided a platform for customers to provide regular feedback about the quality and experience of service.General Responsibilities: • Assist in developing new organizational Customer Service team • Answer questions about organization, donations, registrations, and website• Continuously evaluate and identify opportunities to improve processes that impact the customer’s experience. For example: I designed and implemented a customer satisfaction survey that has allowed customers to provide feedback

Culver City, Ca

General Responsibilities: • Lead customer service with training new employees and supervising customer service team daily• Improve customer service quality results by studying, evaluating, and re-designing processes• Teach and coach employees on how to respond most effectively to customers by conducting andcoordinating weekly team meetings• Analyze statistical data to help alleviate consistent issues to improve overall team efficiency

Phoenix, Arizona Area

General Responsibilities: • Process, complete, and submit RFP's regarding rate and amenity negotiation by due date with minimal data errors• Support team effort by participating in cross-functional projects as needed• Proactively contact and work with member hotels in answering questions and helping them complete RFP's

Associate'S Degree, Philosophy, 3.9 Gpa

Certificate In Business Of Music, Music Business