B2B E-commerce Software Development. SAP Front End Application.

-Led cross-functional development teams in Malaysia and the United States to develop web-based software solutions for TD Bank in collaboration with SAS -Closely collaborated with project stakeholders and product owners to identify and define project requirements, scope, and align on objectives -Managed stakeholder expectations by providing transparent communication and regular progress updates, establishing trust and confidence in the project's trajectory and outcomes -Using Agile principles with a Scrum framework successfully directed project management initiatives from conceptualization through development and implementation -Acted as Scrum Master, facilitating Daily Stand-ups, Sprint Planning, Sprint Retrospectives, Backlog Grooming Sessions, and Sprint Showcases -Tracked project progress against established timelines, identifying risks and implementing mitigation strategies to ensure on-time delivery

-Conducted a comprehensive data quality assessment of Cisco's Asset Management Customer Registry, successfully resolving over 1,200 discrepancies -Orchestrated the development and re-design of the Asset Management Customer Registry by consolidating three independent databases, resulting in a single source of truth -Attained 100% adoption of re-designed registry with implemented rules, structure, and automation

-Facilitated and led incident resolution of highly visible escalated technical outages, providing constant updates to internal and external case stakeholders -Demonstrated leadership and influence in resolving customer escalations, improving customer satisfaction -Designed, built, and implemented custom dashboards to track customer operational metrics, enabling data-driven decision-making

-Successfully led initiative to standardize operational reporting across North America, Europe, and Asia Theaters -Managed end-to-end project for rectifying defective equipment sold to JP Morgan Chase, ensuring smooth execution and customer satisfaction -Proactively identified potential memory card failures during customer maintenance windows, minimizing downtime and financial impact on JP Morgan Chase's operations -Implemented supply chain strategy to meet Cisco’s contractual 4-hour replacement SLA, significantly reducing the impact of memory card failures on JP Morgan Chase's operations

-Provided comprehensive support to Senior Project Managers, facilitating smooth project operations and ensuring successful outcomes -Successfully managed 15 to 20 projects simultaneously for 3 clients in the Financial, Automotive, and Technology sectors, resulting in revenue generation ranging from 500k to 15 million -Demonstrated expertise in cost and revenue forecasting, enabling proactive decision-making and ensuring projects remained compliant and within scope -Prepared detailed financial reports submitted to upper management on a weekly and monthly basis, providing transparent and accurate insights into project financials -Scheduled and coordinated weekly meetings with internal and external stakeholders, facilitating effective communication and ensuring alignment on project status and deliverables