Design, drive and deliver high-visibility, enterprise-wide ServiceNow implementations for the world’s leading businesses. Promoted from development role to architecture lead throughout tenure. Selected Project Highlights: - Promoted beginning 2018 with role giving broader focus on management, training and opportunity origination. - Originated, designed and delivered a quote to cash application to support internal revenue collection; ultimately responsible for 30-40% of global practice revenue totaling over $100M. - Served as lead architect on numerous efforts; tasked with team management, client communication and managing expectations. Consistent communication with high-visibility stakeholders to review deliverables. - Oversight across all development and implementation resources; ensure training, best practice approach etc… - Performed ongoing optimization and process governance for QTC application to ensure seamless delivery. - Consistently exceeded all budget and scope requirements across 30+ projects. - Earned highest possible customer satisfaction scores as measured by client stakeholders.

Developed on the ServiceNow platform for CaaS (Communication as a Service).- Developed custom applications- Worked on integrating 3rd party applications with ServiceNow

• Managed the road map for product design and development.• Supervised the work of outside vendors.• Oversaw deployment, configuration and documentation procedures.• Developed on the ServiceNow platform.

• Managed the road map for product design and development.• Developed production and beta websites using HTML, JavaScript, PHP, and CSS.

• Developed online web surveys.• Coordinated with QA testers for end-to-end unit testing and post-production testing.• Developed production and beta websites using HTML, JavaScript and SQL.