Installation, maintenance and repairs on equipment to assure continuity ofcustomer operations and high levels of customer satisfaction • PerformTier II work on products and services of medium-high complexity includinglarge servers and mainframe computers and peripherals, large systemprinters and plotters, enterprise level servers, networks and software, itemprocessing reader/sorters and networking issues on imaging systems,medium/high complexity networking/communications equipment, networkand systems management/protocols • multi-vendor maintenance andsoftware support • installation, maintenance and repairs on ATM (secondline maintenance) and/or POS (Point of Sale) equipment and otherelectromechanical equipment • Manage customer incidents as assigned •Analyze and correct all technical problems on equipment within assignedcustomer accounts; • Respond to a customer call, which will includeproblem identification, escalation and resolution of operating systemsoftware problems • Responsible for network faultmanagement,configuration management, security management, softwaremanagement, accounting management and remote system management •Insures accurate charging .

Working for Formosa as a System Technician aiding and liaison on variousspecial projects by awarded Contractors in the installation of Page PartyLN Sound Systems inside new expansion areas of industrial atmosphereunits using SAP knowledge and the translation of blueprint implementationgiven by Engineers in our department, projects using same proceduresusing standard SOP given by the department for and not limited to therunning new CAT5 lines for new computer systems, to installing MainSwitch for Intranet / Internet Systems to the new expansion areasthroughout Plant(s) sites, installed network CAT 5 cable for plant unitsthrough out control rooms, maintenance, lab and process units that areoperational. with the emphasis of installation of turn key operationalinternet systems with the ordering of all required supplies and executingthe Installation(s) of operational Intranet and Internet access for the DCS,control rooms, engineering, operations and Supervisors offices as well asthe installation of PC(s) and there software needed to be functional in therearea(s).The testing of lines initiated using Fluke network line testingequipment, to make sure all lines are working properly. Assisted withinstalling of Security Access Systems, (RTE, Badge Reader, cameras withmulti-cable all with required hardware throughout other plant areas.Installing and Working with conduit i.e. flex, ridged, liquid seal tight.Supplying voltage to components, issue of I.P. address for battery UPS.Testing and Preventive Maintenance associated with towers, all call, LAS,and “V” node systems. Filling out and closing work orders with time workedand input into data in progress schedule software via intranet for ISCdepartment of the Formosa Company. Working on Telephone systems T1lines and PBX as well as VOIP. Initiating and completing PM(s) on LAStowers, WAN networks, LAN Networks. Attend safety meeting once amonth. Self managed tasks and procedures with all tools.

Maintained class B shift technician in a manufacturing and fabrication.Environment of processing plastic sheets which are used for linings forfood and non perishable food products. Rotating days and nights of 4/12and 3/12. Maintenance of all machines within the building consisting of andnot limited to the readings of PID’s and various electrical, mechanical andcivil schematic drawings of each sections for use of troubleshooting selfmanaged individual and also acquiring assistance when needed byengineers and senior technicians for and not limited to the replacing andrepairing of analog to digital applications involving PLC’s, Drives, Printers,Controllers, AC/DC motors as well as installing, calibrating, andconfiguration of the drivers and parameters. Working with the Engineers,Operations and Mechanical departments. Worked with such names ofequipment such as Honeywell, Telemacnique, Siemens, Measurex,Schimitec, AB Motors, Marathon, Baldor, Truck sensors, Bruckner, Essec,Cellier, and Maxon Valves.