Adaora Ezeibe Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

Managing the day to day operations of the Theragist platform.

Federal Capital Territory, Nigeria

Function as the Lead ICT Personnel responsible for overall corporate • Managed and monitored all installed systems and infrastructure. Ensuring the highest levels of systems and infrastructure availability.• Carried out sales related functions such as improving overall sales target through enlightenment and consumer education. Liaised with vendors and other IT personnel for problem resolutions.• Reviewed all supporting documents and linked them with extent documents, completed risk assessments and document verification.• Used Microsoft Office Suite to upload information and conduct local checks on all documents and information received from customers or sponsors.• Responded to electronic, phone and written enquiries from customers and other stakeholders and in line with customer service standards.• Installed, configured, tested and maintained operating systems, application software and system management tools. Monitored and tested application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.• Provided administrative support to the ICT Analysts and other branch managers.

Worked in the Customer and Sales areas of the company • Managed and monitored the installed computer hardware systems• Installed, configured, and carried out function test and maintained operating systems, application software and system management tools. Monitored and troubleshoot operating systems to ensure high performance.• Liaised with vendors and system hardware distributors on ICT related issues • Responded to electronic, phone and written enquiries from customers and other stakeholders• Maintained and updated computer system / service record and inventory archives

Assisted customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software and all software that are being used in the cyber café.• Provided services such as encoding, printing, downloading and all other operations provided by the café. Creating email addresses and sending documents via attachments. Aided applicants with online job application and online student’s registration• Provided excellent customer care. Maintained cleanliness and orderliness of the place• Kept accurate records of logs and inventories of the shop