With over 20 years of business improvement and executive experience across multiple industries and sectors, I work with senior leaders and teams wanting business agility and excellence at scale.As featured by The Oxford Review UK, I specialise in optimising service delivery with measurable and practical approaches. Tactics involve:▪︎ Obtaining and leveraging Employee/Customer insights▪︎ Partnering with strategic and operational leads for service design, development, and… Show more With over 20 years of business improvement and executive experience across multiple industries and sectors, I work with senior leaders and teams wanting business agility and excellence at scale.As featured by The Oxford Review UK, I specialise in optimising service delivery with measurable and practical approaches. Tactics involve:▪︎ Obtaining and leveraging Employee/Customer insights▪︎ Partnering with strategic and operational leads for service design, development, and management▪︎ Promoting practical and sustainable growth▪︎ Coaching and mentoring professional shifts from technical mastery to people and business leadership▪︎ Creating calm and clarity to work through complex and high-risk challenges▪︎ Focusing on where optimal return can be achieved with existing people and resources. Show less

Led by The Kite Program's brilliant founder Hannah Hardy-Jones, and in collaboration with worldwide specialists, this wellbeing app was created to serve HR Professionals. As the content creator for Trust, this micro-learning app is a great way to get bite-sized hints and tips you can immediately adopt.

Employee and Customer Experience (EX/CX) strategy, governance and reporting, journey modelling, service design and research services, mentoring and training to client service delivery leads and multi-disciplinary teams involved in large-scale business and ICT transformation programs across federal government departments.

Strategic and operational advisory and leadership services to senior executives on change impact and risk mitigation, organisational planning, business readiness, stakeholder engagement, communication, and evidence for executive decisions on optimal return on effort and investment.Provided change leadership and facilitation for Payroll/HR transitions, corporate shared services, organisational restructures, public sector reform, and enterprise-wide ICT implementations impacting up to… Show more Strategic and operational advisory and leadership services to senior executives on change impact and risk mitigation, organisational planning, business readiness, stakeholder engagement, communication, and evidence for executive decisions on optimal return on effort and investment.Provided change leadership and facilitation for Payroll/HR transitions, corporate shared services, organisational restructures, public sector reform, and enterprise-wide ICT implementations impacting up to 150,000 employees. Show less

Strategic and operational services in:▪︎ Cultural change and adaptability▪︎ Employee experience▪︎ Service delivery and continuous improvement▪︎ Business planning and management▪︎ Creating and sustaining high-performance▪︎ Human Resources▪︎ Performance management and development▪︎ Misconduct, informal and formal complaint management, and conflict resolution▪︎ Employee relations and union consultation▪︎ Risk mitigation.The common thread was building… Show more Strategic and operational services in:▪︎ Cultural change and adaptability▪︎ Employee experience▪︎ Service delivery and continuous improvement▪︎ Business planning and management▪︎ Creating and sustaining high-performance▪︎ Human Resources▪︎ Performance management and development▪︎ Misconduct, informal and formal complaint management, and conflict resolution▪︎ Employee relations and union consultation▪︎ Risk mitigation.The common thread was building trust and partnering with people to increase employee engagement and leadership capability, build organisational agility, and improve performance. Show less

Readers will gain an abundance of practical gems that will get them thinking, reflecting, and hopefully changing their behaviour – all towards the goal of cultivating TRUST! The conversational, deeply researched, sometimes witty and honest style of Melanie’s writing has impact. Even if you only read the pop-outs, you will get something rich from this book. Jacqui ParleDirector Consulting ServicesBPA Analytics Pty LtdMelanie Marshall's book cuts through this mass of… Show more Readers will gain an abundance of practical gems that will get them thinking, reflecting, and hopefully changing their behaviour – all towards the goal of cultivating TRUST! The conversational, deeply researched, sometimes witty and honest style of Melanie’s writing has impact. Even if you only read the pop-outs, you will get something rich from this book. Jacqui ParleDirector Consulting ServicesBPA Analytics Pty LtdMelanie Marshall's book cuts through this mass of research and offers practical ideas and principles to help build trust in organisations and teams whilst being easy to read and powerful. This is an important subject, and this book deserves to be read in every organisation. Dr David WilkinsonEditor-in-ChiefThe Oxford Review, Oxford, UK April 2021 Melanie is a wise guide in helping us to appreciate the skills, methods, and thinking that will allow us to step up and build the economy of trust we need in our workplaces, our organisations, and our lives.Tony HewsonOrganisational Behaviour and Culture Change ExecutiveRoyal Australian Air Force Show less