Adara Darnell Email & Phone Number

Wise, VA, US

Wise, VA

• Assist customers with QuickBooks; research and provide resolution to questions and problems
• Solve problems that may be unstructured and require use of conceptual thinking skills
• Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

Wise, VA

• Coached and developed of all the representatives they monitor.
• Partnered with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives.
• Compiled daily, weekly and monthly monitoring reports to the Team Leads and Account Managers to identify agent trends and identify knowledge gaps.

Wise, VA

• Determine appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Inform customer on those appropriate next steps and work with customer to achieve issue.
• Maintain pertinent records through data entry.
• Responsible for meeting established individual targets

Wise, VA