Adara Valente Email & Phone Number

Auckland, Nz

Hamilton, Waikato, New Zealand

· Successfully managed budgets and retail operations, ensuring high service quality.· Elevated team performance and fostered a positive work culture.· Empowered the Customer Service team, leading to improved community outcomes.· Collaboratively increased attendance and sales through strategic initiatives.· Shaped the future of customer experience, aligning with organizational goals.

Hamilton, Waikato, New Zealand

· Responsible for Medical dependent and vulnerable customers, reports, and triage, making sure they have the right type of support from Genesis, analysing case by case· Working towards customer experience, providing a personalise care accordingly to their needs· Managing and reporting customer data creating the right interface to ensure other teams can keep processes effectively for customers

Invercargil, Southland, New Zealand

Leading by example, Flying Kiwis was thus born out of a desire to create a collaborative network within SIT for students to engage proactively, create an entrepreneurial culture, and develop the curious spirit inside every student. Based on reviews of literature and conversations with students, Flying Kiwis identified areas of support and engagement considered important by students which led to our mission and passion, establishing a start-up hub to develop their entrepreneurial spirits.· Developed and led a volunteer project aiming to open the doors of work placement to skilled students, using a personal brand & entrepreneurship mindset and connecting them with local business and community· Communication and engagement strategy creation· Developed qualitative research and further process to increase businesses and communities’ engagement

Invercargill, Southland, New Zealand

Customer service & engagement drive sales achieving KPI’s, stock takes & inventory preparation, product knowledge & sales training, restocking.

Queenstown, Otago, New Zealand

- Team leader- Stock control during events.- Support on floor and event manager.· - High Stand Customer Service- Oversaw bar display to maximize attractiveness and functionality.Achievement: LCQ certificated willing to get a duty manager certificate anytime. Managing bars in events of over 100 people.

Salvador- Brazil

Worked alongside with director to run the business on a daily basis with strong time management and process prioritisation· Designed and implemented an efficient sales pipeline, CRM control, customer success/service management, · Communication strategy development. Built a strong international stakeholder relationship: Colleges, English schools, and other international companies· Liaised with all the departments and organizations needed to minimize risks, delays, and compliance achieving all milestones required· Team management, lead generation and reports management, event and budget management· Carried out the monitoring and supervision of all visas issuances

Salvador- Brazil

· Led a team of up to 7 people, approving recruitment and replacement process when needed · Buying, stock & inventory control and coordination of more than 10 multi- brands branched into 33 Stores units· Container importing coordination, shipping, and freight for semi-finished products· Commercial Invoice and packing list check · Holistically managing risk, focused on process optimization based on PDCA and LEAN approach· Operational management of logistics transports of domestic freight · Suppliers’ relationship management and budgeting

Salvador- Brazil

· Projects related to processes, marketing, and strategic planning· Develop and implement processes and gap analysis · Market research, full marketing plan development and implementation · Due to the outstanding participation in the project, I was rewarded with participation in courses about the implementation of PDCA and SDCA methodologyAchievement: Headed more than 4 projects in less than a year, having developed the methodology used for mapping and defining plans of careers and salaries for client companies

Salvador- Brazil

Customer service focused, through an Individualized and personalized service for each client.

Post Graduation In Applied Management, Business/Commerce, General, Post Degree

Bachelor In Business Admistrator, Business Admisnitration And Management , General

Certificate Iii In Business, Business And Administration