Adara Valente Email and Phone Number
Welcome to my LinkedIn profile!I am a dynamic and performance-focused professional eager to advance my career in project management and developing experiences. With a strong emphasis on customer outcomes, I excel in strategic thinking and orchestrating multi-disciplinary teams to achieve project objectives and drive procurement excellence. My background in customer management, team leadership, and process improvement has consistently delivered competitive advantages in operations.I thrive in fast-paced environments, leveraging my proactive approach, strategic thinking, and commitment to continuous improvement. I am passionate about contributing to a forward-thinking organization where I can drive tangible results and foster strong stakeholder relationships.I love creativity, accountability and healthy work environments where everyone feels they belong Let’s connect if you’re looking for a proven leader in, project management, and customer experience/ success who can deliver exceptional results and drive organizational growth!
Chorus Nz Limited
View- Website:
- chorus.co.nz
- Employees:
- 1010
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Cost Recovery And Disputes SpecialistChorus Nz LimitedAuckland, Nz
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Customer Experience ManagerHamilton City Council Nov 2022 - PresentHamilton, Waikato, New Zealand· Successfully managed budgets and retail operations, ensuring high service quality.· Elevated team performance and fostered a positive work culture.· Empowered the Customer Service team, leading to improved community outcomes.· Collaboratively increased attendance and sales through strategic initiatives.· Shaped the future of customer experience, aligning with organizational goals. -
Customer Operations & ComplianceGenesis Energy Sep 2021 - Nov 2022Hamilton, Waikato, New Zealand· Responsible for Medical dependent and vulnerable customers, reports, and triage, making sure they have the right type of support from Genesis, analysing case by case· Working towards customer experience, providing a personalise care accordingly to their needs· Managing and reporting customer data creating the right interface to ensure other teams can keep processes effectively for customers -
Head Of Project & CommunicationFlying Kiwis Jul 2020 - Nov 2022Invercargil, Southland, New ZealandLeading by example, Flying Kiwis was thus born out of a desire to create a collaborative network within SIT for students to engage proactively, create an entrepreneurial culture, and develop the curious spirit inside every student. Based on reviews of literature and conversations with students, Flying Kiwis identified areas of support and engagement considered important by students which led to our mission and passion, establishing a start-up hub to develop their entrepreneurial spirits.· Developed and led a volunteer project aiming to open the doors of work placement to skilled students, using a personal brand & entrepreneurship mindset and connecting them with local business and community· Communication and engagement strategy creation· Developed qualitative research and further process to increase businesses and communities’ engagement
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SalespersonH & J Smith Ltd Mar 2021 - Jun 2021Invercargill, Southland, New ZealandCustomer service & engagement drive sales achieving KPI’s, stock takes & inventory preparation, product knowledge & sales training, restocking. -
Bar ManagerArtisan Catering Nov 2018 - Jun 2020Queenstown, Otago, New Zealand- Team leader- Stock control during events.- Support on floor and event manager.· - High Stand Customer Service- Oversaw bar display to maximize attractiveness and functionality.Achievement: LCQ certificated willing to get a duty manager certificate anytime. Managing bars in events of over 100 people.
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Comercial, Sales & Customer Success ManagerCcibrasil- Cultural Exchange And Tourism Nov 2016 - Aug 2019Salvador- BrazilWorked alongside with director to run the business on a daily basis with strong time management and process prioritisation· Designed and implemented an efficient sales pipeline, CRM control, customer success/service management, · Communication strategy development. Built a strong international stakeholder relationship: Colleges, English schools, and other international companies· Liaised with all the departments and organizations needed to minimize risks, delays, and compliance achieving all milestones required· Team management, lead generation and reports management, event and budget management· Carried out the monitoring and supervision of all visas issuances -
Buyer And Import ManagerPereira Confections Factory Oct 2015 - Sep 2016Salvador- Brazil· Led a team of up to 7 people, approving recruitment and replacement process when needed · Buying, stock & inventory control and coordination of more than 10 multi- brands branched into 33 Stores units· Container importing coordination, shipping, and freight for semi-finished products· Commercial Invoice and packing list check · Holistically managing risk, focused on process optimization based on PDCA and LEAN approach· Operational management of logistics transports of domestic freight · Suppliers’ relationship management and budgeting
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Project ManagerPrimus Consultoria Empresarial Jun 2013 - Feb 2014Salvador- Brazil· Projects related to processes, marketing, and strategic planning· Develop and implement processes and gap analysis · Market research, full marketing plan development and implementation · Due to the outstanding participation in the project, I was rewarded with participation in courses about the implementation of PDCA and SDCA methodologyAchievement: Headed more than 4 projects in less than a year, having developed the methodology used for mapping and defining plans of careers and salaries for client companies -
Quality AssistantUnijrba Jan 2013 - Jun 2013Salvador- Brazil
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Retail SalespersonChillibeans May 2011 - Jun 2012Customer service focused, through an Individualized and personalized service for each client.
Adara Valente Skills
Adara Valente Education Details
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Post Degree -
Business Admisnitration And Management , General -
Business And Administration
Frequently Asked Questions about Adara Valente
What company does Adara Valente work for?
Adara Valente works for Chorus Nz Limited
What is Adara Valente's role at the current company?
Adara Valente's current role is Cost Recovery and Disputes Specialist.
What schools did Adara Valente attend?
Adara Valente attended Southern Institute Of Technology, Universidade Salvador, Academies Australasia Polytechnic.
What skills is Adara Valente known for?
Adara Valente has skills like Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Planejamento Empresarial, Atendimento Ao Cliente, Metodologia Pmbok.
Who are Adara Valente's colleagues?
Adara Valente's colleagues are Sam Feng, Nicholas Cooke, Kris Urquhart, Akash Nellore, Zoe Brady, Sheila Astronomia, Ca, Glen Compton.
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