Adarsh Patel Email & Phone Number

Atlanta, Ga, Us

• Responsible for the multi-year product roadmap for Cox’s app experiences which provide digital self-service and ecommerce capabilities across three lines-of-business.• Delivered YoY growth in app transaction volume and revenue generated for 5 consecutive years while maintaining a 4.5+ app rating.• Improved the channel experience to an all-time high of 96% transaction success rate to streamline customer experience while reducing operational costs to the business ($10M+).

Atlanta, Ga, Us

• Led a cross-department 0-1 product launch initiative to fully rebuild the Cox app focused on delivering native capabilities to all Cox customers.• Operated as the main point of contact for product roadmap, prioritization, requirements and subject-matter expertise for boundary partners.

Atlanta, Ga, Us

I led a cross-functional team that focused on Cox Business Marketing and eCommerce and delivered YoY increases in customer visits, leads, and orders and has surpassed target metrics. The hands-on role was involved in several cross-functional areas including Lead Capture and Nurturing, Marketing and Sales, Technology and Development, Product Management, Analytics, User Experience, Accessibility and more. The role required sound technical and Agile methodology knowledge as well as deep business case benefit analysis capabilities. Measures of success included both business KPIs as well as customer satisfaction metrics.

Atlanta, Ga, Us

This role focused on aligning business road-maps across various teams including User Experience, Product Development, Marketing and Sales, Care, Technology, Finance, and more.Throughout the different stages of the role, I led Agile teams that spanned multiple self-service initiatives across network settings and health management, mobile applications, and Cox Business eCommerce delivering solutions focused on deflected calls, increased online transactions, sales, customer satisfaction and overall efficiency.Utilized both user and marketing research to help inform the overall product strategy and digital experiences.

Atlanta, Ga, Us

As a Lead UX Designer for several self-service initiatives, I looked to reduce churn, customer calls and increase overall customer satisfaction across the Cox.com landscape including:• My Account and Tools including allowing customers to reset their equipment• Billing and Profile Management focusing on EasyPay and customer notifications• My Wifi and remote management of network settings and displaying network service health

Atlanta, Ga, Us

Was on the design team for Cox's first mobile-first responsive customer-facing application. This work involved a splash campaign aligned with marketing tactics, alternate paths, and an entirely new order flow.User Experience designs included three design iterations including two usability testings rounds.

Greenwich, Ct, Us

Created various digital signages for Allure Global Solutions, a local enterprise software development company. These included creating custom themed motion graphic designs for various promotions for different vendors within theme parks.Worked with a YouTube Partner [ChaseOnTwoWheels] with video production, special effects editing, and graphic/merchandise design. Worked on a responsive website to exist alongside the main channel. Main bulk of the work relies mostly with the Adobe Creative Suite including Premiere Pro, After Effects, Illustrator, and Photoshop.Created UI screens for an Android Application developed from sketches, through wireframing, prototyping, to final implementation and testing. Main products used are Adobe Illustrator, Photoshop and InDesign.

o Accertify Inc.: Created several custom product demos and promotions for the main website and for presentations using After Effects, Audition, Photoshop, and Premiere Pro.o American Express: Developed custom upcoming product promotions for Merchants and Affiliates for the main website and helped bolster their YouTube presence using the Adobe Creative Suite.o Homecare Homebase (HCHB): Developed custom training modules for hospitals in conjunction with software using Adobe Audition, Premiere Pro and Captivate.

Helped illustrate both general mobile UI and more specific Android practices to a client who wanted to port over an existing iPhone application to Android.

Developed a UI from scratch for an existing in-house POS system that CECYPO developed. I was the sole person working on the UI and developed it from sketches to the final implementation and testing.