 A result oriented professional with over 20 years of rich experience in the areas of Banking Operations Management (Retail Liabilities and Asset Banking), Business Development Sales & Marketing, Client / Customer Servicing and Team Management. Deftness in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & objectives, thus ensuring customer service. Expertise in designing systems & procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls.  Proficiency in monitoring various banking operations and maintaining long-term customer relationships through the provision of high quality service.  An enterprising leader with proven abilities in leading teams towards the achievement of organisational goals and industry best practices.  Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning.Specialties: Operations ManagementBusiness DevelopmentQuality Assurance SLA Management / Customer ServiceMIS ReportingRetail Banking OperationsRelationship ManagementTeam Management