Adarsh Raghavan Email and Phone Number

• Leading and mentoring a team of 10 members to ensure efficiency in banking operations and meeting of individual & group targets. • Ensuring 100% compliance in accordance with the bank's standard operational procedure is achieved for all Retail and Corporate customer on boarding. • Developed and implemented efficient processes and procedures that streamlined banking operations, resulting in 100% productivity. • Ensured the highest standards of KYC requirements by administering the file flow from login to customer creation in CRM/Finacle.

• Ensuring 100% compliance in accordance with the bank's standard operational procedure is achieved for all Non Resident account opening. • Leading and mentoring a team of 4 members to ensure efficiency in banking operations and meeting of individual & group targets. • Manage the overall functioning of process, identify improvement areas and implement adequate measures to maximize NRI customer satisfaction level.

Identifying the needs of NRI customers and coordinating services and product selling through our network branches & officers across UAE and other gulf countries. Performing duties in line with the organization's policy and procedures, service standards and code of practice.. Working towards informing and suggesting new banking products and services to NRI customers.

Developed a business of INR 300 million through former clients and personal networks. Analyzed personal and financial data to deepen current profitable client relationships while providing financial advice and counselling to all bank customers. Assisted clients in reaching their financial goals through personalised meetings and recommendations of appropriate financial products. Generated and managed portfolios of bank’s high net worth clients, providing comprehensive financial products. Strengthen client relationships through research and analysis of portfolios from account activities and in-person meetings. Formed key alliances with Exchange houses for new business generations.

Analyzed applicants financial status, credit and property evaluation to determine feasibility of granting loan. Preparation and execution of loan documents. Adhered to federal and state compliance guidelines relative to retail mortgage lending. Reviewed credit histories from applicants and determined feasibility of granting requested loans.

Cashed customer checks, verified identification and checked account balances in accordance with bank policy. Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations. Identified and eliminated errors when balancing ATM transactions, teller cash dispensers, teller cash recyclers.