Adarsh Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Extensive experience in process optimization, improvement, and documentation.
• Proven track record of successfully leading cross-functional teams to streamline operations and enhance efficiency.
• Proficient in analyzing existing processes, identifying bottlenecks, and implementing solutions to drive productivity.
• Skilled in conducting process audits and recommending enhancements to ensure compliance with industry standards and regulations.
• Strong ability to develop and maintain process documentation, including standard operating procedures (SOPs) and workflow diagrams.
• Demonstrated expertise in utilizing continuous improvement methodologies such as Lean Six Sigma to drive process excellence.

Bengaluru, Karnataka, India

• Handled Inbound and outbound calls and maintained customer satisfaction with forward thinking strategiesActed as a first point of contact to thecustomers, addressed issues and fostered timelyresolution.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Handled multiple operating units and acted as a backup support in other OUS during the peak times.
• Responded to customer inquiries via phone,email, and in-person, providing accurate andtimely resolution to customer concerns.
• Assisted customers in navigating company products and services, providing guidance and support as needed.
• Collaborated with cross-functional teams to address customer issues and improve overall customer satisfaction.

Bachelor Of Technology - Btech, Computer Science And Engineering, 7.9

Activities and Societies: Ex- College Vice President

12Th Standard, Science With Math, A

Activities and Societies: "School Captain"

10Th Standard, A+ • 10 Cgpa

Activities and Societies: "Head Boy" of School along with "House Caption"