• ITIL certified professional with vast and proven experience in driving process automation and continuous improvement initiatives; strong track record of establishing and optimizing IT processes, implementing process improvement methodologies, and ensuring alignment with industry best practices and standards• Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify areas for improvement; strong leadership and project management skills, with the ability to lead cross-functional teams and drive change initiatives• Drove organizational objectives by successfully driving operational excellence, deploying innovative solutions, reducing cost, formulating SOPs and enhancing skills of the team using strong communication, interpersonal relations, mentoring, negotiation and leadership skills• Capable of delivering large-scale, complex projects and programs with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges• Impressive skills in planning, directing, coordinating, and implementing new and existing technology, systems, and applications for continuous support to business and IT operations; monitoring and guiding the information technology infrastructure to maximize efficiency, productivity, and access• Multi-disciplinary experience in successful initiating, planning, execution, controlling & closure of large scale programs by performing management functions such as, planning, scheduling, organizing, and tracking processes, ensuring the feasibility• Offered exceptional application support with proven skills in evaluating all problem and impact analysis and recommending solutions