Ali Dashti Email & Phone Number

Livonia, Michigan, United States

Detroit, Michigan, United States

In addition to my previous role duties:

*** Software Development ***
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- Lead sprint meetings and discussions, ensuring effective communication, task prioritization, and timely delivery of project milestones.

- Lead development and maintenance of a full-stack web applications using .NET, ASP.NET MVC, C#, HTML, JavaScript, CSS, SQL (Entity Framework) and REST APIs following an Agile development process.

- Develop and maintained desktop applications leveraging the .NET Framework and Windows Forms using C#.



*** Application Testing and Monitoring ***
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- Manage End-to-End (E2E) and synthetic application monitoring using Application Insights, Jest and Puppeteer, and SolarWinds WPM and Pingdom.

- Manage and integrate monitoring workflows with existing systems for alerting, utilizing tools such as Twilio, Azure Automation, PowerShell, Microsoft System Center Operations Manager (SCOM), Application Insights, SolarWinds WPM, Pingdom, and Node.js with Jest and Puppeteer.



*** System and Application Administration ***
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- Manage App Registrations and Enterprise Applications using Microsoft Entra ID (Microsoft Azure AD), facilitating streamlined authentication and application access.

- Automate and integrate IT and business processes using Microsoft Power Platform (Power Apps, Power Automate), Azure Automation, PowerShell, and Microsoft Graph API. Utilized third-party Rest APIs to enhance automation and integration capabilities across various platforms.

- Serve as the primary point of contact for IT automation and scripting-related inquiries and tasks.

- Lead the research and implementation of cost-effective synthetic application monitoring system on an organizational level.

- Conduct cross-team training on the latest technologies and systems.

Greater Detroit Area

Established in April 2019, Dash Games, LLC is a blend of my passion for video games and expertise in software engineering. We strive to create captivating software and video games that push the boundaries of innovation.

*** Software Development ***
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- Develop and publish engaging mobile video games, leveraging the Unity Game Engine, C#, and Google Play Store/Services.

- Develop plugins using Java for video games like Minecraft with over 25k downloads.

- Build web applications using .NET, Angular, C#, JavaScript, TypeScript, HTML, and CSS.

- Build desktop applications using the .NET Framework, Windows Forms, and C#.

Michigan, Us

- Provided technical support for the Ellucian Banner System used for student records, maintaining over 95% resolution rate within the first 24 hours.

- Leverage remote connectivity tools to diagnose and resolve technical issues efficiently, reducing average problem resolution time by more than 50%.

- Respond promptly to classroom emergencies within 5 minutes, ensuring minimal disruption to academic activities.

- Provide technical expertise in support 10+ university events, contributing to their successful execution.

- Perform necessary backups and imaging of 200+ computers to safeguard critical data and ensure system integrity.

- Provided support to students, faculty, and staff with account management tasks, including password resets.

Kuwait

- Review and verify documents and appointments for US visa applicants, ensuring accuracy and completeness.

- Facilitate communication between Visa Officers and applicants during visa interviews by providing interpretation services.

- Authenticate the details of applicants and visas, maintaining the integrity of the visa process.

- Support the American Citizens Services (ACS) team in delivering exceptional customer service, enhancing the overall user experience.

Kuwait

- Provide first level contact and convey resolutions to customer issues for 2,000+ users.

- Resolved over 500+ incidents to the next level of support within the stipulated SLA time, maintaining a 95% customer satisfaction rate.

- Troubleshot a wide range of hardware and software problems, demonstrating strong problem-solving skills.

- Managed reported incidents using a ticket system, prioritizing and resolving issues in a timely manner.

Master Of Science - Ms, Computer Software Engineering, 3.8

Rackham Graduate School

Bachelor Of Science (B.S.), Computer Software Engineering