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Ada Sin Email & Phone Number
Director, Customer Experience Strategy
at
Manulife Investment Management
1 work email found
@manulife.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Experience Strategy
Location
Hong Kong SAR, Hong Kong, Hong Kong
Company size
Who is Ada Sin? Overview
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Quick answer
Ada Sin is listed as Director, Customer Experience Strategy at Manulife Investment Management, a company with 1788 employees, based in Hong Kong SAR, Hong Kong, Hong Kong. AeroLeads shows a work email signal at manulife.com and a matched LinkedIn profile for Ada Sin.
Ada Sin previously worked as Lead CX Strategist at Manulife Investment Management and Lecturer at Hong Kong Baptist University. Ada Sin holds Master’S Degree, Mfa In Service Design from Savannah College Of Art And Design.
Company email context
Email format at Manulife Investment Management
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{first}_{last}@manulife.com
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AeroLeads found 1 current-domain work email signal for Ada Sin. Compare company email patterns before reaching out.
Profile bio
About Ada Sin
Hola! I am Ada Sin.I am a Service Designer, Design Thinker and Experience Strategist who is good at bringing service design as a principle, approach and lens into experience strategy.
Listed skills include Interaction Design, Adobe Photoshop, User Experience, Service Design, and 27 others.
Current workplace
Ada Sin's current company
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Manulife Investment Management
12 roles
Ada Sin work experience
A career timeline built from the work history available for this profile.
Lead Cx Strategist
CurrentUtilized market knowledge, customer insights, and data to develop strategies for increasing multi-product holding, improving NPS, and reducing attrition in local markets. Led the creation of customer journey maps to enhance service experiences, Integrated business strategy, human-centred design, service design, and customer experience to deliver.
Jun 2023 - Present
Lecturer
Taught the CLAP_TECH Multimedia Storytelling program with modules on Design Thinking and Creative Project for Social Good at HKBU-School of Continuing Education. Emphasised comprehension of storytelling concepts and skill development for students.
Jun 2023 - Jan 2024
Senior Experience Strategy & Service Designer
Enhanced customer journey to attain the sought-after customer experience and business results. Offered a comprehensive range of experience strategy and service design, encompassing experience strategy and research, design thinking facilitation, personas & journey mapping, service blueprints, etc. Coordinated and led co-design workshops with stakeholders.
Jan 2023 - Jun 2023
Senior Service Designer
Facilitated the link between customers and distribution and evaluated current customer journeys and the associated operational processes using different methods such as customer research, data analytics, and process analysis. Identify opportunities to create a seamless digital experience.
Jan 2022 - Jan 2023
Service Designer
Developed customer journey for multiple touchpoints and improved customer satisfaction scores. Demonstrated quantitative and qualitative research methods to uncover valuable customer insights to improve product concepts and customers' digital transformation experience.
Oct 2020 - Jan 2022
Service Designer
Conducted design research for various financial industry stakeholders to aid clients in enhancing customer experience and creating opportunities for new business. Implemented human-centred strategies, techniques, and resources that empower our clients to reach their business goals.
Jun 2018 - Oct 2020
Service Design Conference Organizer / Facilitator
* Strategize, design & create a better customer experience.* Collaborate with community manager in advertising & marketing.* Design the creative process and give guidance to supporting team for execution.
Jun 2018 - Oct 2020
Facilitator, Design Thinking Hong Kong,
Jun 2018 - Oct 2020
Design & Strategic Communications Designer
Jun 2017 - Jan 2018
Sponsored Studio Project - User Researcher
Sep 2016 - Nov 2016
Jun 2014 - Dec 2015
Team & coworkers
Colleagues at Manulife Investment Management
Other employees you can reach at manulifeim.com. View company contacts for 1788 employees →
CT
Cannie Tan
Colleague at Manulife Investment Management
Petaling Jaya, Selangor, Malaysia, Malaysia
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EC
El Con
Colleague at Manulife Investment Management
Quezon City, National Capital Region, Philippines, Philippines
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JC
Joy Casas
Colleague at Manulife Investment Management
Calabarzon, Philippines, Philippines
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TM
Tessa Mapplebeck
Colleague at Manulife Investment Management
United Kingdom, United Kingdom
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MB
Matthew Bailey
Colleague at Manulife Investment Management
Sterling, Massachusetts, United States, United States
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TP
Tintin Pasamba
Colleague at Manulife Investment Management
Philippines, Philippines
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BA
Bima Ardi
Colleague at Manulife Investment Management
West Java, Indonesia, Indonesia
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SW
Shahara Williams
Colleague at Manulife Investment Management
Boston, Massachusetts, United States, United States
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AJ
Anne Jessica Manahan
Colleague at Manulife Investment Management
Metro Manila, Philippines
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RA
Rini Anggreani
Colleague at Manulife Investment Management
Kupang, East Nusa Tenggara, Indonesia, Indonesia
View →
Cannie Tan
Colleague at Manulife Investment Management
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
EC
El Con
Colleague at Manulife Investment Management
Quezon City, National Capital Region, Philippines, Philippines
View →
JC
Joy Casas
Colleague at Manulife Investment Management
Calabarzon, Philippines, Philippines
View →
TM
Tessa Mapplebeck
Colleague at Manulife Investment Management
United Kingdom, United Kingdom
View →
MB
Matthew Bailey
Colleague at Manulife Investment Management
Sterling, Massachusetts, United States, United States
View →
TP
Tintin Pasamba
Colleague at Manulife Investment Management
Philippines, Philippines
View →
BA
Bima Ardi
Colleague at Manulife Investment Management
West Java, Indonesia, Indonesia
View →
SW
Shahara Williams
Colleague at Manulife Investment Management
Boston, Massachusetts, United States, United States
View →
AJ
Anne Jessica Manahan
Colleague at Manulife Investment Management
Metro Manila, Philippines
View →
RA
Rini Anggreani
Colleague at Manulife Investment Management
Kupang, East Nusa Tenggara, Indonesia, Indonesia
View →
3 education records
Ada Sin education
Master’S Degree, Mfa In Service Design
Bachelor’S Degree, Ba(Hons) In Interactive Media
Associate’S Degree, Associate Degree In Advertising Design
Hong Kong Community College- Polyu Hkcc
FAQ
Frequently asked questions about Ada Sin
Quick answers generated from the profile data available on this page.
What company does Ada Sin work for?
Ada Sin works for Manulife Investment Management.
What is Ada Sin's role at Manulife Investment Management?
Ada Sin is listed as Director, Customer Experience Strategy at Manulife Investment Management.
What is Ada Sin's email address?
AeroLeads has found 1 work email signal at @manulife.com for Ada Sin at Manulife Investment Management.
Where is Ada Sin based?
Ada Sin is based in Hong Kong SAR, Hong Kong, Hong Kong while working with Manulife Investment Management.
What companies has Ada Sin worked for?
Ada Sin has worked for Manulife Investment Management, Hong Kong Baptist University, Manulife, Sun Life, and Make Studios: Design-Led Innovation.
Who are Ada Sin's colleagues at Manulife Investment Management?
Ada Sin's colleagues at Manulife Investment Management include Cannie Tan, El Con, Joy Casas, Tessa Mapplebeck, and Matthew Bailey.
How can I contact Ada Sin?
You can use AeroLeads to view verified contact signals for Ada Sin at Manulife Investment Management, including work email, phone, and LinkedIn data when available.
What schools did Ada Sin attend?
Ada Sin holds Master’S Degree, Mfa In Service Design from Savannah College Of Art And Design.
What skills is Ada Sin known for?
Ada Sin is listed with skills including Interaction Design, Adobe Photoshop, User Experience, Service Design, Graphic Design, Adobe Creative Suite, Paper Prototyping, and Concept Development.
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