Adavia Elow Email & Phone Number

Experienced IT professional with a proven track record of delivering timely and effective solutions for hardware, software, and networking issues. Proficient in configuring and optimizing devices, providing user training, and ensuring seamless system performance. Strong collaborator with excellent communication skills, dedicated to enhancing IT operations and promoting user productivity. Highly motivated and eager to expand my knowledge and skillset and integrate with company culture to promote a positive and productive environment. Seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

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  It Support Specialist

  Rockdale County Public Schools

  Jun 2019 - Present

  • Deliver prompt and professional IT support to end-users, resolving hardware, software, and networking issues and configuring new devices for seamless network integration• Collaborate effectively with colleagues and cross-functional teams, contributing to the swift and effective resolution of intricate technical issues through district level ticketing system, leading to optimized IT operations• Conduct one-on-one user training and provided hands-on support for the Office 365 suite… Show more • Deliver prompt and professional IT support to end-users, resolving hardware, software, and networking issues and configuring new devices for seamless network integration• Collaborate effectively with colleagues and cross-functional teams, contributing to the swift and effective resolution of intricate technical issues through district level ticketing system, leading to optimized IT operations• Conduct one-on-one user training and provided hands-on support for the Office 365 suite, fostering user productivity and proficiency, while simplifying software and hardware usage for 102 staff and 650 students and their parents• Proficiently utilized Azure Active Directory administrative rights to manage accounts and ensure precise access control and resource allocation, guaranteeing that the correct individuals had access to the appropriate resources• Maintain meticulous records of IT assets and methodically document encountered technical challenges and devised tailored solutions, resulting in improved system performance for end-users•Alert management to recurring problems and patterns of problems, responding to and diagnosing problems through discussion with users and district level ticketing system•Create comprehensive user guides and documentation, simplifying software and hardware usage for end-users• Assist in the seamless integration of mobile devices, enhancing connectivity and accessibility within theorganization• Play an active role in fostering an information security culture within the team, promoting data protection and best practices Show less

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  Valdosta State University

  Bachelor Of Arts - Ba