Antonio C. Email and Phone Number

• Provided customer support to UCSF faculty, staff, affiliates, and guests to resolve issues involving access to UCSF systems and applications.• Utilized the Duo Two-Factor Authentication Admin Panel, Keeper Admin Console, Hitachi ID Identity and Access Management Suite, Active Directory Users & Computers, Exchange Admin Center, Apache Directory Studio, and Oracle SQL Developer in order to assist with customer inquiries submitted via ServiceNow.• Assisted with regression testing for the… Show more • Provided customer support to UCSF faculty, staff, affiliates, and guests to resolve issues involving access to UCSF systems and applications.• Utilized the Duo Two-Factor Authentication Admin Panel, Keeper Admin Console, Hitachi ID Identity and Access Management Suite, Active Directory Users & Computers, Exchange Admin Center, Apache Directory Studio, and Oracle SQL Developer in order to assist with customer inquiries submitted via ServiceNow.• Assisted with regression testing for the Hitachi ID Suite. Show less

• Analyzed campus-wide requests and inquiries from numerous entities for the Controller’s Office during the implementation of the UCPath payroll, benefits, human resources, and academic personnel transaction services system at UCSF.• Utilized a broad spectrum of systems, disbursement, and accounting policies and procedures to provide general guidance on processes and to resolve outstanding issues.• Assisted with inquiry metrics collection (handling of ServiceNow incident management data… Show more • Analyzed campus-wide requests and inquiries from numerous entities for the Controller’s Office during the implementation of the UCPath payroll, benefits, human resources, and academic personnel transaction services system at UCSF.• Utilized a broad spectrum of systems, disbursement, and accounting policies and procedures to provide general guidance on processes and to resolve outstanding issues.• Assisted with inquiry metrics collection (handling of ServiceNow incident management data and Cisco Finesse contact service queue data) and design of daily and weekly reports. Show less

• Worked on making a team-specific testing exclusions framework generally available for use by other teams throughout the Google Ads Platform organization.• Used Protocol Buffers to simplify the process of configuring the testing exclusions framework and creating exclusion lists on a team-by-team basis.• Split the existing setup with exclusions lists from different teams being grouped together into individual “client” setups configured specifically for each team.• Improved the user… Show more • Worked on making a team-specific testing exclusions framework generally available for use by other teams throughout the Google Ads Platform organization.• Used Protocol Buffers to simplify the process of configuring the testing exclusions framework and creating exclusion lists on a team-by-team basis.• Split the existing setup with exclusions lists from different teams being grouped together into individual “client” setups configured specifically for each team.• Improved the user experience for developers who require the use of testing exclusions for old code by allowing more people to have their test exclusions automatically removed once their code is properly updated to no longer require testing exclusions. Show less

• Worked with another intern to improve cross-reference support for the Closure Templates templating language across multiple internal tools by using Kythe to index and analyze source files in the company’s codebase.• Built upon an existing analysis tool for Closure Templates written in Java to produce additional semantic information about source files, which significantly increased the variety of supported cross-reference types.• Increased the amount of interactable cross-references… Show more • Worked with another intern to improve cross-reference support for the Closure Templates templating language across multiple internal tools by using Kythe to index and analyze source files in the company’s codebase.• Built upon an existing analysis tool for Closure Templates written in Java to produce additional semantic information about source files, which significantly increased the variety of supported cross-reference types.• Increased the amount of interactable cross-references for roughly 35k Closure Templates source files by using Kythe’s graph schema to create links between identifiers in source code and their semantic representations.• Improved the user experience for developers who frequently use Closure Templates by making it easier to navigate and search through both currently existing and newly created source files. Show less

• Provided customer support to IT Field Services subscribers throughout the UCSF Parnassus Campus.• Assisted computer users with application questions and troubleshot hardware and software issues.• Placed orders and setup new computers and computer peripherals for campus and UCSF Health customers.• Handled installation of standard University software (antivirus, remote access, security, encryption) onto newly purchased computers and older repurposed computers.Services… Show more • Provided customer support to IT Field Services subscribers throughout the UCSF Parnassus Campus.• Assisted computer users with application questions and troubleshot hardware and software issues.• Placed orders and setup new computers and computer peripherals for campus and UCSF Health customers.• Handled installation of standard University software (antivirus, remote access, security, encryption) onto newly purchased computers and older repurposed computers.Services Used:• ServiceNow • CrashPlan• Junos Pulse• Dell Data Protection EncryptionPart-time Summer Internship for work experience. Show less

• Worked on general bindery and finishing work using most common types of binding (plastic comb, wire, coil, fastback), collating business cards, and processing & packing completed jobs for shipment.• Monitored overflow monochrome work on digital production copiers (125ppm), managing paper stock and jams, to maintain proper performance as needed to complete jobs.• Handled filing, data entry, job delivery, and warehouse/work area upkeep.Equipment:• Xerox 4127 Digital… Show more • Worked on general bindery and finishing work using most common types of binding (plastic comb, wire, coil, fastback), collating business cards, and processing & packing completed jobs for shipment.• Monitored overflow monochrome work on digital production copiers (125ppm), managing paper stock and jams, to maintain proper performance as needed to complete jobs.• Handled filing, data entry, job delivery, and warehouse/work area upkeep.Equipment:• Xerox 4127 Digital Production Copier• Duplo DBB 150 Dynamic Booklet Maker• Duplo DF 1200 Air Suction Folder• Powis Fastback 20 Binding Machine• Ibico/GBC Comb Binding Machine• Rhin-O-Tuff Wire-O Binding System• Beseler Bestronic T14-8 Shrink Wrap System Show less

• During high school, competed in the FIRST (For Inspiration and Recognition of Science and Technology) Robotics competition each year. The competition is an international high school competition where each team has 6 weeks to design and create a 120-pound robot for a given game.• As the team’s co-treasurer, worked with both budgeting and forecasting regarding the team’s finances, resulting in a planned budget for the use of team funds on various projects over the course of the competition… Show more • During high school, competed in the FIRST (For Inspiration and Recognition of Science and Technology) Robotics competition each year. The competition is an international high school competition where each team has 6 weeks to design and create a 120-pound robot for a given game.• As the team’s co-treasurer, worked with both budgeting and forecasting regarding the team’s finances, resulting in a planned budget for the use of team funds on various projects over the course of the competition season.• Handled both receiving money from team members and issuing reimbursements for purchases to team members on a daily basis throughout the entirety of the school year.• Utilized Intuit QuickBooks and Google Drive to manage and keep track of the team’s funds.• Each year, worked alongside a diverse team of more than 60 people, and gained experience and better understanding of people of different cultures and backgrounds during competition events. Show less

• Worked on general bindery and finishing work using most common types of binding (plastic comb, wire, coil, fastback), collating business cards, and processing & packing completed jobs for shipment.• Monitored overflow monochrome work on digital production copiers (125ppm), managing paper stock and jams, to maintain proper performance as needed to complete jobs.• Handled filing, data entry, job delivery, and warehouse/work area upkeep.Equipment:• Xerox 4127 Digital… Show more • Worked on general bindery and finishing work using most common types of binding (plastic comb, wire, coil, fastback), collating business cards, and processing & packing completed jobs for shipment.• Monitored overflow monochrome work on digital production copiers (125ppm), managing paper stock and jams, to maintain proper performance as needed to complete jobs.• Handled filing, data entry, job delivery, and warehouse/work area upkeep.Equipment:• Xerox 4127 Digital Production Copier• Duplo DBB 150 Dynamic Booklet Maker• Duplo DF 1200 Air Suction Folder• Powis Fastback 20 Binding Machine• Ibico/GBC Comb Binding Machine• Rhin-O-Tuff Wire-O Binding System• Beseler Bestronic T14-8 Shrink Wrap System Show less

• Supported Digital Production Supervisor with general DM Digital Production division work tasks.• Participated in basic bindery and typesetting training.• Handled job delivery within the UCSF Mission Center Building.• Handled other basic Digital Production support duties as assigned.• Received experience regarding basic office skills.