Addison Horn Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Assists Customer Service Managers by providing technical consultation on website customization as well as assisting the Digital Events team with improving internal processes and documentation. Works extensively with SharePoint and Microsoft Teams to lead meetings, share assets, and communicate effectively with the clients.Key Accomplishments:- Hired for a newly created position and given autonomy to further define and shape the role- Uses technical background and knowledge to bridge the communication gap between the development team and the CSMs and their respective clients - Identifies pain points and inefficiencies in internal processes and works with a team to create more streamlined workflows and systems - Uses creative thinking to come up with solutions for clients to meet specific custom requirements without increasing scope or timeline

Greater Seattle Area

Lead all technical aspects of projects while serving as liaison between business and development needs. Consistently building strong relationships with stakeholders and ensuring the lifecycle of projects run smoothly, on time and on budget.Key Accomplishments:- Oversee multiple project lifecycles simultaneously from requirement gathering to execution, project timelines range from 6-12 months on average- Advocate for customers representing companies such as Microsoft, Salesforce, Zillow, Tableau, Amazon in their technical project development- Responsible for product management from conception to deliver, ensuring timeline and quality meet customer needs- Mitigate and report on any potential risks in writing as well as in project planning meetings with technical team- Serve as a liaison between business and development needs and maintain relationships with internal and external stakeholders- Oversee website development while documenting website features, creating user guides, participating in testing and generally owning user acceptance of new features- Employee of the Month (April 2019) – Achieved company-wide recognition for exemplary excellence in project management, client support, and customer acquisition

Sumner, Wa

Promoted to Value Added Services (VAS) team within one year. Orchestrated the daily transformative experience of customer support and lead a team of strategy-minded individuals to create a unique and positive atmosphere that promoted company values, individualization, and growth. Initially worked in warehouse where high-volume inventory for all U.S. lululemon stores was stockpiled and gathered using the system Vocollect. Key Accomplishments:- Supervised a team of 15-25 employees and led daily team meetings that involved quick trainings, team-building exercises, and personal development opportunities through goal setting and one-on-ones- Onboarded new employees to the department by hosting monthly full-day trainings on value added services (VAS) procedures, company policies, and ethos- Managed day-to-day staffing needs and tracked all work duties within the department to ensure process were efficient, all delivery dates were met, and workflow was recorded properly - Employee of the Month (May 2015, September 2015) - Recognized for exceptional customer service, being an outstanding new employee trainer, building the internal talent pipeline, and reliable colleague

San Diego, Ca

I was in charge of leading the implementation of all Roadie tour promotions as well as leading an initiative to recruit compulsory large groups for non-high school screenings. I also combed through tour calendars to seek out screenings that needed to be and can be optimized through strong promotions. I organized all physical promotional box packing & shipping online promotional packet to supporters and hosts. I worked with our art department to draft a merchandise promotional sheet to hang up at high schools and in other venues. I was also always available for other projects within the movement department as they arose.In addition to my regular job duties, I also had the opportunity to be working at Invisible Children during the KONY 2012 campaign and because of the overwhelming and unexpected response, my job duties temporarily changed to fulfill the greatest need at the time. They included:- Extensive customer service support over phone and email- Shopify.com knowledge and troubleshooting- Desk.com knowledge- Eventbrite.com management- Event organization of international MOVE:DC rally (7,000 participants)- Managed multiple teams of volunteers including their training and oversaw volunteer responsibilities.

San Diego, Ca

Booked, organized, and implemented 95+ educational presentations at high schools, universities, and places of worship throughout the states of North Carolina, South Carolina, Tennessee, and Arkansas, collectively presenting to 31,000 people alongside 3 teammates. Educated supporters on our robust international development programs, merchandized and sold products with a direct impact on our beneficiaries, expanded the current network of supporters, and built enthusiasm for fundraising our newly implemented "Protection Plan" in central Africa. The Protection Plan included expanding a network of early-warning radios as well as construction of a brand new rehab center for former child soldiers.As the Team Leader, I also arranged host homes for my team as well as facilitated weekly team meetings. I delegated job responsibilities and coached my team on public speaking and problem-solving.In addition, we coached and guided our supporters throughout the fundraising campaign. Supporters could created fundraising teams and all the money went to the Protection Plan. We acted as fundraising reps for each created team in our region and even helped brainstorm creative fundraising ideas for their group. Collectively, $1.7 million was raised through the Frontline Fundraising campaign. In merchandise sales, my team brought in $72,735.

San Diego, Ca

Booked, organized, and implemented 90+ educational presentations at high schools, universities, and places of worship throughout the Northern California region, collectively presenting to 34,000 people alongside 3 teammates. Educated supporters on our robust international development programs, merchandized and sold products with a direct impact on our beneficiaries, expanded the current network of supporters, and built enthusiasm for fundraising our newly implemented "Protection Plan" in central Africa. The Protection Plan included expanding a network of early-warning radios as well as construction of a brand new rehab center for former child soldiers.In addition, as a team of Regional Representatives, we were responsible for promoting and organizing a nationwide event called "25." On April 25th, thousands of people across the country went silent for 25 hours in remembrance of the 25 year war that was going on in central Africa. We also asked each supporter we met to raise $25. The money would be going to fund out Protection Plan.In the time leading up to the 25th, we instructed our audiences on how fundraise the money through individual fundraising pages, and integrated a competition aspect into the campaign. In the end, our supporters raised over $1.2 million. In merchandise sales, my team brought in $101,038.The money that was raised as well as other donations received, not only added twelve more radios to the existing network, but we were also able fund the rehab center and pay for it's first year operating costs.

San Diego, Ca

I started as a barista and was eventually promoted to shift supervisor. I was one of the first employees to be hired at this location and was working on our grand opening. Therefore, I had much input in the structure and system of how our store operated. I made a variety of coffee drinks for our customers as well as prepared some simple food items. I opened or closed the store everyday and made weekly bank deposits. Once promoted, I created the weekly schedule for the rest of the employees. Our service was fast, friendly, and high-quality and since our customers were mostly regulars, I was able to foster good relationships with many of them.

Tukwila, Wa

I worked in multiple departments over the course of two years. Listed above is the longest stint, but I frequently came back to work during breaks and summers while I was in school. I worked in commission-based sales in the Hosiery department as well as Fashion Accessories and Women's Apparel. Job responsibilities included assisting each customer's needs, extensive product knowledge, cashiering, and opening and closing duties.