Ann Plana Email & Phone Number

United States

Bellevue, Washington, United States

Counseling intern for individuals of all ages as well as couples.

Greater Seattle Area

Responsible for the development and implementation of transformational projects to improve eventcore’s efficiencies and strategic position, as well as improve client and partner engagement.

Seattle, Washington

Seattle, Washington

Seattle

- Established departmental goals; developed execution strategy; obtained buy-in from stakeholders- Coordinated approximately 200 project assignments across nine project managers- Responsible for hiring, training, performance review, job coaching, and termination for 13 employees - Facilitated weekly departmental staff meetings; relayed updates and reminders, reviewed best practices, and provided opportunities for open discussion - Engaged clients on new and existing projects; gathered project requirements; married client expectations with technical capabilities- Determined pursuit of work based on resource availability and alignment with eventcore competencies- Partnered with development team determining the best technical approaches for non-standard requests- Created comprehensive written proposals that defined the scope of work and lead sales presentations- Partnered with peer directors reviewing internal communication, training efforts, and administrative details- Meet weekly with external stakeholders to relay updates, establish best practices, and review cross organizational communication- Assisted with internal and external technical support and troubleshooting - Participated in regular leadership meetings - Worked independently and collaboratively (as appropriate) on various organizational improvements such as: - Creation, documentation, and publication of organizational policies and procedures - Establishment and review of departmental budgets - Coordinating and leading an organization wide conflict resolution training- Influenced and participated in organization decisions- Provided feedback on existing propriety software and engaged in new product development

Seattle

- Planned, initiated and managed technical aspects and phases of up to 15 concurrent projects - Monitored and participated in the progress of each phase, keeping the entire project lifecycle in perspective, to ensure deadlines and standards were met and that the project ran smoothly and on budget - Identified, employed, and promoted best practices both internally and externally, to partners and clients- Traveled onsite to various events, domestic and abroad, to provide technical support - Collaborated with Development team to find creative new solutions to unique requests- Created proposals and participated in project scoping conversations- Participated in the interview, onboarding, and training processes of new employees

- Research and analysis of office policies, procedures, and budgets- Developed new organizational methods and file systems; Advised staff of changes and implemented training - Collaborated with Computer Information Systems (CIS) department to employ Microsoft SharePoint within OSS, streamlining various processes such as key management, lost and found tracking, and access requests - Event Coordinator for the Emergency Crisis and Management Team (ECMT) and Core Support Operations Team (CSOT) virtual tabletop exercise and briefing regarding campus preparedness and response to an armed intruder; Coordinated participant attendance, room set-up, catering, and material preparation

- Coordinated campus details for ongoing conferences while concurrently managing details for upcoming events- Primary contact for clients, serving as the face of the department, providing dedicated customer service from initial communication through planning stages and completion of the event- Managed the schedule for SPU’s highly sought after banquet room, navigating internal conflicts- Managed guest house reservations, coordinating check-in, payment, and housekeeping- Reserved campus rooms for internal clients via Internet Native Banner system- Participated in interviews, selection, training, and supervision of student staff- Prepared proposals and contracts; Tracked and filed proposals, contracts, and other vital documents- Proficient in Kinetics event software and provided training and assistance to colleagues as needed- Created and submitted Catering Event Orders and Facility Maintenance and Cleaning requests

- Advisor to approximately 45 students living in community within the residence hall- Developed, planned, and organized educational, social, and community building programs and events- Assisted in area staff development, training, and mentoring of first year advisors

- Dispatched officers, performed administrative duties, and provided internal and external customer service- Trained to handle emergency scenarios- Reserved Motor Pool vehicles; Participated in driving training, tracking required driver documentation and requesting updated information as needed; Created interdepartmental billing reports

- Advisor to approximately 45 students living in community within the residence hall- Developed, planned, and organized educational, social, and community building programs and events

Ma Counseling And Psychology, Psychoanalytic Psychology: British Object Relations Concentration, Counseling Psychology

Ba, Communication, Leadership Studies Minor

Activities and Societies: Peer Advisor