John A. Email & Phone Number

Birmingham, United Kingdom

Head of Business Banking, UK.

Birmingham, United Kingdom

National

Head of Region (Director) North West inc Scotland, N Wales and N Ireland). John is responsible for the recruitment and management of a Leadership team and Business that ensures sustainable growth for the business and it's customers. Ensuring outstanding Customer Satisfaction is paramount.John is an experienced Coach, Networker and Relationship builder which are key components of his role.Skills Relationship Management Risk Manager / Credit functionsBusiness Planning & StrategyRecruitment / Debelopment of teams Cost / Budget controlPerformance managementChange implementation Exceeding Goals & Targets

Leadership role supporting 18 Senior Business Managers and Regional team across the North West. Achievements include successful recruitment of talent, coaching and development of team helping to build a sustainable business that delivered outstanding customer service and growth across key business goalsSkills include Financial knowledge of Risk processNetworking & Relationship BuildingCustomer Service very strong Stakeholder ManagementPerformance ManagementCoaching and DevelopmentStrategy and Business Planning

Head of Performance including Customer Satisfaction, Citizenship Agenda and Company financial goals. Team included 11 Regional Performance Managers located across the country in 11 regions. Delivering high growth in key business lines including building talent through development programmes.Key AchievementsRelationship Builder / ManagerCustomer Satisfaction ScoresAnalysis of Key data to drive business performance Coaching and Development of Senior managers Stakeholder Relationships

Leading a team of 20 Local Business Managers across the City of Birmingham located in 9 sites. Key Achievement Outstanding Customer Satisfaction Risk Accredited / Advanced Risk SkillsRelationship Builder - KBI / CustomerExceeded Income goalsCoaching and Development leading to talent moving on and sustained talent plan to minimise business riskBusiness Mentor for PYBT and Panel a JudgeBusiness Mentor - external companies Presenter and speaker on local radio

Business Owner of various businesses during the past 10 yearsInclude Hairdresser Retail Convenience StoreDeli and Sandwich Shop Kids Bouncy CastlesFranchise OperatorSkillsManagement Talent Spotting / Recruitment Financial acumen / Accounts Strategy and Business Planning Marketing Sales

Primary point of contact for 200 Premium / High value business customers helping them to grow their businesses and become even more successful. Key Achievement Top performing Local Business Manager in Customer Satisfaction and Key metricsLending skills and Credit RiskSpecialist role in Birmingham's Jewellery Quarter. This led to becoming Director of the Jewellery AssociationTop Sales & Service Manger - Award Winning