• Expert in developing Tableau stories for C-Suite executive consumption and marketing team• Responsible for developing, analysing and reporting key risk indicator and key performance indicator metrics that enable management to make timely and effective decisions related to threats, risks and control requirements.• Collaborated with business units to improve client processes and provided detailed analysis on customer segmentation and campaign effectiveness.• Conducted data validation and extensive back-end testing, ensuring data quality and accuracy.• Utilized statistical techniques (regression, cluster analysis) to solve business challenges, providing insights that informed product and service adjustments.• Involved in extensive data validation by writing several complex SQL queries and involved in back-end testing and worked with data quality issues.  • Strong ability in developing SQL queries to extract, manipulate, and/or calculate information to fulfil data and reporting requirements including identifying the tables and columns from which data is extracted.  • Develop analysis of client business processes and functional or reporting requirements leveraging Power BI   • Analysed reporting requirements and developed various Dashboards. • Involved in extraction, transformation and loading of data directly from different source systems like flat files, Excel, Oracle, and SQL Server.

• Track trends in customer feedback using excel/google sheets and powerBI and collaborate with management to determine the root cause of issues• Developing reports, dashboards using PowerBI to be presented to the management team• Provided recommendations that relate to operational improvement within the Authority.• Analyzed the customer service operations using Ms Excel and made suggestions for methods to boost output and levels of customer satisfaction.• Gained knowledge of business requirements, cutting-edge analytics methods, and efficient dashboard design to generate real business value, particularly by conducting analysis across organizational and functional divisions.• Supported the waste management authority by providing KPI indicators and defining operational status. • Collected and analysed data used to solve problems and improve the decision-making and efficiency of a business.• Studied data and trends to create forecasts to ensure data driven recommendations are provided to the leadership team.• Contributed significantly to decisions about clients, procedures, technology, and the future while playing a crucial role in the establishment and operation of the authority's call center• Teamed up with other department heads to make sure that the organization’s mission and objectives are accomplished and that delivery outcomes are effective