On behalf of RSA Insurance Group as a More Than Sales and Service advisor.Answering all various customer queries, handle any change of circumstances for the policy holders and provide assistance and resolution with any problems reported. Responsible for maximising all sales and retention opportunities and offering technical advice in accordance with the applicable policy terms of my contract. Taken personal ownership for the quality of the work, which is allocated, and the advices given to members of the public and intermediaries, ensuring the quality of call handling is in accordance to regulatory requirements and to the client’s requirements. .