AeroLeads people directory · profile

Ade Adegoke Email & Phone Number

IT Change Manager | ITSM | Agile Project Management Specialist | Organizational Change | IT Infrastructure Optimization at Smile CDR Inc.

Location: Canada, Canada, Canada 7 work roles 2 schools

LinkedIn matched

✓ Verified May 2026 3 data sources Profile completeness 100%

Current company

Smile CDR Inc.

Role

IT Change Manager | ITSM | Agile Project Management Specialist | Organizational Change | IT Infrastructure Optimization

Location

Canada, Canada, Canada

Company size

56 employees

Who is Ade Adegoke? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Ade Adegoke is listed as IT Change Manager | ITSM | Agile Project Management Specialist | Organizational Change | IT Infrastructure Optimization at Smile CDR Inc., a company with 56 employees, based in Canada, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Ade Adegoke.

Ade Adegoke previously worked as Senior IT Change Manager at Smile Cdr Inc. and Regional Manager, Change Management at Ihs Towers. Ade Adegoke holds It Work Place Communication In Canada from Ryerson University.

Company email context

Email format at Smile CDR Inc.

This section adds company-level context without repeating Ade Adegoke's masked contact details.

Smile CDR Inc.

Review company-level records connected to Ade Adegoke before choosing the right outreach path.

View email format View company profile Management contacts

Profile bio

About Ade Adegoke

Hello, I am Ade! With a robust background in IT Change Management and Project Management, and over a decade of experience, I specialize in driving IT Service Management (ITSM), organizational change, and business analysis initiatives that align with strategic goals and deliver measurable results. My expertise spans across Agile, Waterfall, and other project management methodologies, underpinned by certifications such as PMP®, ITIL® V4, PMI-ACP®, and Prosci® Certified Change Practitioner.Core Competencies:IT Service Management (ITSM): Expert in managing and enhancing IT infrastructure, focusing on service delivery that meets rigorous standards.Change Management: Utilize ADKAR and Kotter's 8-Step Change Model to facilitate seamless organizational transitions, ensuring high adoption rates and minimizing disruption.Business Analysis: Skilled in gathering and interpreting requirements, developing comprehensive documentation, and delivering insights that drive decision-making.Operational Improvement: Committed to enhancing service delivery and operational systems, evidenced by significant improvements in system reliability and efficiency.Project Management: Proficient in executing projects from conception through to completion, ensuring they meet strategic objectives and are delivered on time and within budget.Tools and Technologies:Proficient in JIRA, MS Excel, Lucid, PowerPoint, Trello, Smartsheets, Microsoft Project, Microsoft Visio, G-Suite, and Confluence. These tools support my robust project management and collaborative efforts across teams.Achievements:Successfully led multiple complex projects, from IT infrastructure upgrades to custom software development, focusing on stakeholder satisfaction and risk mitigation.Guided impactful IT transformations and process improvements, helping organizations navigate technology adoption and enhance operational efficiency.Certifications:Project Management Professional (PMP®), ITIL® V4 Foundation, PROSCI® Change Practitioner, PMI Agile Certified Practitioner (PMI-ACP®).I am passionate about leveraging technology to solve complex challenges, improve processes, and deliver strategic and tactical solutions that propel organizational success. Let’s connect to discuss how we can drive positive change together.

Listed skills include Leadership, Customer Experience, Information Technology, Network Performance, and 34 others.

Current workplace

Ade Adegoke's current company

Company context helps verify the profile and gives searchers a useful next step.

Smile Cdr Inc.

IT Change Manager | ITSM | Agile Project Management Specialist | Organizational Change | IT Infrastructure Optimization

toronto, ontario, canada

Website

smilecdr.com

Employees

56

AeroLeads page

Company profile

View company profile Email format

7 roles

Ade Adegoke work experience

A career timeline built from the work history available for this profile.

Senior It Change Manager

Current

Smile Cdr Inc.

Toronto, Ontario, Canada

Aug 2021 - Present

Regional Manager, Change Management

Ihs Towers

London Area, United Kingdom

Oct 2017 - Aug 2020

Manager, Network Operations

Ihs Towers

Lagos State, Nigeria

Collaborated with teams to define, document, enforce, and support ITSM policies, processes, and procedures for improved IT Governance.
Convenes urgent CAB or ECAB meetings for all urgent RFCs
Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place Issues change schedules, Liaises with all necessary parties to coordinate
Change building, testing and implementation, in accordance with schedules
Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior.
Increased service availability from 86.7% to 99.4% through the integration of ITIL Incident, Problem and Change Management Process

Feb 2015 - Oct 2017

Lead, Service Operation Group

Huawei Technologies (Outsourced)

Generating Performance Statistic report through the use of HP Performance Manager
Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed..
Work to make Service Desk the single source of truth and service delivery channel for IT.
Monitor and manage phone queue (participating in escalated calls as needed).
Trend analysis via Microsoft Excel of SLA using KPI
Assisting in maintaining predetermined SLA and delivering esteemed service to the customer without the customer feeling any cost

Dec 2012 - Feb 2015

Lead, Online Charging System (Ocs) Incident Management

Huawei Technologies (Outsourced)

Responsible for drawing up shift schedule for team members.
Daily and weekly Resource Management.
Ensuring Service delivery of the vendor to the customer in compliance with all service processes, business rule and KPI requirement.
Closely work with other functional teams for troubleshooting and system improvement.
Raising of trouble tickets for fault calls, closing of the resolved fault calls using escalation tool.
Service request configuration and management in provisioning application.

Jan 2010 - Nov 2012

Network Surveillance Engineer.

Laplace Technologies Limited (Huawei-Etisalat Managed Service)

GSM Network monitoring (BSS).
Alarm monitoring using the Local Maintenance Terminal BSC6000 (LMT)
iManager M2000 Mobile Element Management System.
Troubleshooting,Escalation and Resolution.
First and Second level troubleshooting of alarms
Opening and closing Trouble Tickets to resolve alarms

Jul 2008 - Jan 2010

Industrial Trainee

Ericsson

General Audit of Tools and Equipment.Routine Maintenance and checks of the Tool.Identify and request for new equipment

Jun 2005 - Jul 2006

Team & coworkers

Colleagues at Smile CDR Inc.

Other employees you can reach at smilecdr.com. View company contacts for 56 employees →

JR

Jason Roberts Colleague at Smile Cdr Inc. Toronto, Ontario, Canada, Canada View → CT

Casey Trauer Colleague at Smile Cdr Inc. Toronto, Ontario, Canada, Canada View → CF

Cesar Farell Colleague at Smile Cdr Inc. Toronto, Ontario, Canada, Canada View → JE

Jason Evans Colleague at Smile Cdr Inc. Orem, Utah, United States, United States View → JG

Jessica Godsoe Colleague at Smile Cdr Inc. Toronto, Ontario, Canada, Canada View → JK

Jessica Klassen Colleague at Smile Cdr Inc. County Of Grande Prairie 1, Alberta, Canada, Canada View → RM

Ritika Mahajan Colleague at Smile Cdr Inc. Toronto, Ontario, Canada, Canada View → VG

Vikas G Colleague at Smile Cdr Inc. Waterloo, Ontario, Canada, Canada View → BR

Bryn Rhodes Colleague at Smile Cdr Inc. Orem, Utah, United States, United States View → VC

Vineetha C Colleague at Smile Cdr Inc. Mississauga, Ontario, Canada, Canada View →

2 education records

Ade Adegoke education

It Work Place Communication In Canada

Ryerson University

Bachelor’S Degree, Psychology

University Of Lagos

FAQ

Frequently asked questions about Ade Adegoke

Quick answers generated from the profile data available on this page.

What company does Ade Adegoke work for?

Ade Adegoke works for Smile CDR Inc..

What is Ade Adegoke's role at Smile CDR Inc.?

Ade Adegoke is listed as IT Change Manager | ITSM | Agile Project Management Specialist | Organizational Change | IT Infrastructure Optimization at Smile CDR Inc..

Where is Ade Adegoke based?

Ade Adegoke is based in Canada, Canada, Canada while working with Smile CDR Inc..

What companies has Ade Adegoke worked for?

Ade Adegoke has worked for Smile Cdr Inc., Ihs Towers, Huawei Technologies (Outsourced), Laplace Technologies Limited (Huawei-Etisalat Managed Service), and Ericsson.

Who are Ade Adegoke's colleagues at Smile CDR Inc.?

Ade Adegoke's colleagues at Smile CDR Inc. include Jason Roberts, Casey Trauer, Cesar Farell, Jason Evans, and Jessica Godsoe.

How can I contact Ade Adegoke?

You can use AeroLeads to view verified contact signals for Ade Adegoke at Smile CDR Inc., including work email, phone, and LinkedIn data when available.

What schools did Ade Adegoke attend?

Ade Adegoke holds It Work Place Communication In Canada from Ryerson University.

What skills is Ade Adegoke known for?

Ade Adegoke is listed with skills including Leadership, Customer Experience, Information Technology, Network Performance, Itil, Networking, Troubleshooting, and Bss.

Security Check