Adedeji Adeleye Email & Phone Number

Lagos, Nigeria

• Maintained a positive, empathetic, and professional attitude toward customers at all times
• Identified opportunities to enhance internal process leading to 30% reduction in response time for customer inquiries
• Responded promptly to customer inquiries and resolved customer complaints
• Communicated with customers through various channels
• Streamlined the onboarding process, reducing the average response time by 25% and enhancing the overall customer satisfaction
• Developed successful tactics to sell products and services to customers

Lagos State, Nigeria

• Provided basic technical support for clients on a wide range of company products, resolving issues at an excellent rate
• Customer onboarding and account management
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer and resolving concerns
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutionsconcerns
• Collection and analysis of customer transaction history and complaints and documentation of recommendations from data

Ogun, Nigeria

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Analyzing data with Microsoft excel and reporting product issues.
• Updating internal databases with information about technical issues and useful discussions with customers
• Monitoring customer complaints on social media and reaching out to provide assistance
• Informing customers about new products with clear and concise specification details
• Enlightening new customers about products, product specification, application and potential market

Master'S Degree, Quality And Production Management

Product Management, Business Administration And Management, General

Bachelor Of Science - Bs, Chemical Engineering

West Africa Senior School Leaving Certificate