Adedeji Adeleye Email & Phone Number

Katowice, Pl

Lagos, Nigeria

•Maintained a positive, empathetic, and professional attitude toward customers at all times•Identified opportunities to enhance internal process leading to 30% reduction in response time for customer inquiries•Responded promptly to customer inquiries and resolved customer complaints•Communicated with customers through various channels•Streamlined the onboarding process, reducing the average response time by 25% and enhancing the overall customer satisfaction•Developed successful tactics to sell products and services to customers•Utilized CRM tools to track and analyze customer data, identifying trends and proactively addressing potential issues•Kept records of customer interactions, transactions, comments, and complaints•Communicated and coordinated with colleagues as necessary•Provided feedback on the efficiency of the customer service process•Managed a team of junior customer service representatives

Lagos State, Nigeria

•Provided basic technical support for clients on a wide range of company products, resolving issues at an excellent rate•Customer onboarding and account management•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer and resolving concerns•Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutionsconcerns•Collection and analysis of customer transaction history and complaints and documentation of recommendations from data

Ogun, Nigeria

•Responding to customer queries in a timely and accurate way, via phone, email or chat•Analyzing data with Microsoft excel and reporting product issues.•Updating internal databases with information about technical issues and useful discussions with customers•Monitoring customer complaints on social media and reaching out to provide assistance•Informing customers about new products with clear and concise specification details•Enlightening new customers about products, product specification, application and potential market•Follow up with customers to ensure their technical issues are resolved•Gathering customer feedback and sharing with the Quality, Production, Sales and Marketing teams•Presentation of detailed reports in physical board meeting and virtual sessions via Microsoft teams

Master'S Degree, Quality And Production Management

Product Management, Business Administration And Management, General

Bachelor Of Science - Bs, Chemical Engineering

West Africa Senior School Leaving Certificate