Adeel Anwar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

As a Project Specialist within the Emirates Group, my responsibilities include:• Overseeing a diverse portfolio of initiatives, from ideation to implementation and acceptance• Effectively managing internal and external stakeholders for smooth project execution• Fostering relationships among team members and stakeholders to create business value• Providing assistance and mentorship to develop skills and knowledge within the organization• Identifying and implementing opportunities for business process improvement• Making insightful recommendations to influence organizational strategy• Evaluating the progress and performance of the project portfolio for informed decision-making• Taking responsibility for meeting project deliverables and making necessary adjustments• Analyzing change, risks, and interdependencies for effective delivery• Proactively managing project risks and implementing mitigation solutions• Applying financial methods to identify and quantify project benefits• Learning from mistakes and adapting approaches to provide unique solutions• Leveraging data and business analytics for informed decision-making• Collecting, storing, and analyzing data to support project planning and evaluation• Collaborating with data analysts to develop data-driven strategies and solutions• Overseeing data management systems for accuracy and accessibility• Identifying key performance indicators aligned with project goals• Utilizing data visualization tools for clear communication with stakeholders• Conducting regular data analysis to track project progress and identify trends• Applying statistical analysis and predictive modelling for project forecasting• Collaborating with cross-functional teams for optimized project performance• Staying updated with industry trends to enhance project management practices

Dubai, United Arab Emirates

• Successfully supervised the comprehensive migration and deployment of an outdated In-flight sales system to a new vendor-based solution in Dubai, Auckland, and Singapore, resulting in a 60% increase in operations efficiency and a 40% increase in sales efficiency • Developed, integrated and successfully implemented the Retail management solutions for Emirates Staff and the Atrium shop, leading to a 20% reduction in inventory discrepancies• Orchestrated the successful rollout of Emirates' pre-flight retail e-commerce solution, resulting in a 25% increase in online sales revenue• Oversaw the implementation of VAT solutions for Retail service delivery and sales applications, ensuring 100% compliance with tax regulations• Managed a project involving the implementation of Wi-Fi and Bluetooth-enabled data transformation for Emirates' Retail solution, resulting in a 60% improvement in data transfer speed & reduce 20% of operational cost• Utilized various elicitation techniques, including GAP analysis, JAD sessions, interviews, prototyping, and scope definition, to gather requirements from stakeholders and ensure a 95% satisfaction rate• Responsible for creating Epics and User Stories and effectively managed Product, Release, and Sprint backlogs• Managed the migration of all End-of-life servers (Web, Windows, Database) and the upgradation of the technology stack for Oracle, DotNet, Network, Infrastructure and security layers• Crafting Statements of Work, Integration Interfacing, contract review/negotiation, and the supervision of vendor resources for projects within existing IT functional areas• Implemented PCI security compliance standards by addressing security vulnerabilities and updating the technology stack collaborating with the compliance teams & auditors.• Monitoring and assessment of product performance to drive ongoing iterations and improvements, guaranteeing that our solutions consistently met the evolving demands of the business.

Dubai, Uae

** Working for the Client "Emirates Airlines" **• I led the creation of various automated solutions, including database middleware, application server middleware, message-oriented middleware, web middleware, and transaction-processing monitors. These solutions seamlessly integrated with essential airline systems, covering aspects like flight schedules, crew flight allocation, corporate payment gateways, cabin crew performance, ERP inventory, ERP finance, ERP payroll, and financial reconciliation. The technologies utilized encompassed TIBCO BW, ETL, PLSQL, Web Services, Rest API, and more.• I took charge of designing, architecting, developing, and implementing an end-to-end thick client solution using .Net 4.7 and Oracle 12c. This solution supported multiple departments, including group security, cashiers, service delivery, finance, and supply chain. It enabled them to efficiently administer and monitor crew performances, sales activities, transactional reconciliation, discrepancy management, commissions, and interface control.• My responsibilities extended to ensuring the successful implementation of the entire solution and its subsets into production following rigorous user acceptance testing and meticulous management of modification and compliance processes.• I played a pivotal role in architecting and designing dashboards, reporting/graphing solutions, performing data analytics, and conducting data discovery exercises. These efforts significantly enhanced business processes by utilising tools such as MicroStrategy, Business Objects Webi, and Deski.• I collaborated closely with various IT departments to manage the roadmap and backlog, ensuring timely delivery of business requirements and capabilities, and meeting and exceeding expectations.• I prioritized the capture and consideration of non-functional requirements, environmental concerns, and technology constraints as integral components of the solution design process.

Lahore, Pakistan

•I led the architecture and execution of next-generation Voice-Data Integration Platforms, optimizing campaign management frameworks globally for multiple clients•I formulated a comprehensive strategy for establishing a secure and well-managed enterprise development environment•I leveraged native Strata Soft & Mercury Dialer services to meet the firm's technological requirements & ensure resilience•I played a pivotal role in driving identity & access management, configuration management, and campaign monitoring strategies•I formulated the blueprints to facilitate the development of call centre campaigns in hybrid languages, customized for the geographic location of leads•I was instrumental in establishing & implementing a monitoring and management infrastructure, focusing on both availability and performance management•I collaborated with the partner company, BPO3 in Tampa, FL, to create innovative call centre campaign architecture strategies for a major client, Bank of America•I provided software and domain expertise for the development of new campaign products and enhancements to existing products•I actively participated in software design reviews for products in development and continuation•I determined system software design requirements to ensure efficient system improvements•I formulated systems software engineering policies, standards, and procedures to guide the development process•I closely collaborated with on-floor CSR agents to assist them with inbound and outbound call operations•I was responsible for setting quarterly goals and estimating resource requirements in collaboration with top management•In addition, I oversaw the interviewing and training of new staff, ensuring that the team was well-prepared for their roles

Lahore, Pakistan

•I served as a Full Stack Software Engineer responsible for the core printing product (ERPO) within the company, contributing to the development of 50% of the entire solution (https://printmis.com/ePRO).•Among the significant modules I designed and developed were Print Estimation, Printing and Labelling, Job Ticketing, Invoicing, Purchase Orders, Delivery Notes, Inventory Control, CRM, POS, Customer & Supplier Management, Dynamic Reporting, and User Access Management.•I held sole responsibility for crafting a robust and secure licensing and module-level product activation system using Aladdin USB Dandles.•I engineered a VB6.0-based robot application that seamlessly upgraded the EPRO client database to the latest data structure, ensuring data integrity and saving 80% of development resources.•I actively engaged in ideation and innovation to enhance the product's dynamism, robustness, user-friendliness, and security, in line with the evolving printing industry.•I undertook the design and development of UI/UX, front-end, and back-end code for multiple E-Commerce projects using ASP.Net and SQL Server.•I led the entire product support operation and maintained direct communication with international clients worldwide, addressing their technical and business inquiries through a bug tracker.•I conducted remote product demonstrations for potential clients on an international scale.•I assumed responsibility for end-to-end service management for the business product, focusing on continuous improvement, operational efficiency, adherence to high-quality standards, and ensuring customer satisfaction.•I supervised the recruitment, interview, and selection process for new staff members.•I provided specialized domain expertise, product knowledge, technology insights, and project management consultation to support customers and Sales & Market Development as required. •I managed the delivery and implementation of external projects as per signed-off contracts and plans.

Master'S Degree, Software Project Management, E-Business Solution, Digital Production, 3.49/4.0

Activities and Societies: - Dean's Honour List. - 1st position in in-house web and multimedia competition. - President of sports.

Bachelor Of Computer Sciences Honours (Bcs - H), Computer Software Engineering, 3.53/4.0

Activities and Societies: - Excellence Award for Best Student of the Year 2001-02. - Represent University in all Pakistan software.