Andy De Freitas Email & Phone Number

Vaughan, On, Ca

Vaughan, On, Ca

Vaughan, Ontario, Canada

Toronto, Canada Area

Account management sales, focused on sale of preventative maintenance contracts and deficiency repairs. Responsible for sourcing and developing new inspection business, as well as maintaining existing clientele, working to identify their service needs in terms of fire and life safety systems. Provide interpretation of Ontario fire code and NFPA/ULC standards following inspections made by our technicians, to assist in adding to, repairing or replacing existing life safety systems.DEVELOPMENT: Manage contract, inspection, service and deficiency repairs for GTA wide small, medium and large clients. Assign all necessary resources to complete repair/upgrade projects, evaluating costs as needed. Preparing, reviewing all documents necessary for opening and management of customer contracts. Both new and existing.  Help Viking Fire Protection to adequately meet its clients' expectations and ensure the security of their fire protection systems. While also maintaining a healthy profit margin. Knowledge of Ontario Fire Code, Ontario Building Code and applicable NFPA, ULC Standards. A sense of urgency and strong accountability to ensure individual and team objectives are always achieved.

Brampton, On

Accountability for efficient and effective execution of all Back of House policies and procedures. Work with management team to implement TRU initiatives, including merchandising, planning standards, marketing and product knowledge. Lead by example in the areas of customer engagement, Health and Safety, Omnichannel selling and Loss prevention to ensure our location operates at peak efficiency and remains a consistently profitable top-performing store.DEVELOPMENT: Effectively undertakes all other assigned duties, as required, to ensure the store runs efficiently, and to expected parameters in all areas. Developing an understanding of latest trends among different product lines while also soliciting customer requests to share ideas for potential new product lines that would put Toys”R”Us ahead of the competition. Works with the members of the management team to consistently achieve budgeted sales and payroll. A sense of urgency and strong accountability to ensure individual and team objectives are always achieved. Always pushing for a collaborative work environment, to create new business ideas, solve merchandising/product problems on the go, and developing a positive can-do attitude among associates.

Toronto, Ontario, Canada

Having overall accountability for growing the sales and profitability throughout each area of the store. Control 5 million volume sales, P/L and shrink retention levels. Managing teams to deliver KPI’s and compliance throughout the operation, as well as delivering excellent standards of customer service. Plan and coordinate large installations, bringing merchants, materials and manpower together.DEVELOPMENT: Organizing, preparing and arranging promotional materials and displays. A comprehensive understanding of union rules, retail laws, security and health and safety issues. Recruiting, training, supervising and appraising staff. Consistently ensured payroll expectations were compliant and deadlines were met. Striving for 100% accuracy and compliance in cash and inventory levels. Successfully hosted CEO and Regional President visits to the store. Preserved expenses below budget due to controlled use of payroll hours and followed policies per company standards.

Vaughan, Ontario

Responsible for running a high performing, multi-million dollar, luxury retail store. Including managing payroll, hiring and training sales team as well as coaching and motivating staff. Accurate monitoring of department sales results to develop opportunities to fuel store performance, in order to consistently exceed expectations. Management of money flow and schedules to keep multi-million dollar business on target and within budget.DEVELOPMENT: Recognized for exceptional planning and leadership capabilities to drive high-performance team that functions as a committed and motivated unit. Interview job candidates and make staffing decisions. Assign employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Planned budgets, authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Increased sales volume by 20% in less than 1 year.

Richmond Hill, On

Directed the daily operations of a suburban specialty retailer while managing staff of 40 in the areas of sales and customer service, cash management, budgeting, employee relations, merchandising, promotions and security. Expanded customer service to a higher level with leading by example training and follow up coaching, living the company motto that all customers deserve excellent service. Managed supply orders and inventory allocation, plus supported the training and hiring process for management and associates.DEVELOPMENT: Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Referred unresolved customer grievances to designated departments for further investigation. Placed special merchandise orders for customers. Recommended new appliance and specialty furniture orders to customers, resulting in an 8% in add-on business. Answered customer questions about product availability and shipment times. Accurately logged all daily shipping and receiving orders.

Vaughan, On

Expanded family run office maintenance and facilities management business. Pushed out competition to secure new accounts and strengthen the financial stability of the business. Developed and managed accounts in GTA market, building relationships with high level executives to increase market penetration. Supervised janitorial personnel on-site and inspected to make sure standards were exceeded beyond standard. Oversaw accounting of all revenues and reconciliation at month end. Responsible for detailed performance reports, estimates and time sheets. Oversaw the acquisition and accurate inventory levels of all supplies and equipment.DEVELOPMENT: Prepared operating budgets, reports and other financial performance reports. Analyzed contract performance for bids, budgets and forecasts. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Negotiated prices, terms of sale and service agreements. Monitored market activity and quoted pricing to maintain healthy profit margins. Created proposals for new and repeat customer business transactions.

College Advanced Diploma - Honours, Fire Protection Engineering Technologist

Certificate, Project Management

Project Management Principles and Practices Specialization. UCI - University of California, Irvine