Angelina Dejesus Email & Phone Number

Provide support to end-users including monitoring support queues, responding to troubleshooting requests via email, remote PC support, and phone to assist end-users and library staff with technical issues and questions.• Work with Content Metadata and Production Services teams to report, test and correct content file issues.• Proactively troubleshoot authentication issues and work with Integration Specialists and library technical contacts to resolve issues.• Work with product owners, other teams within Partner Services, development teams to escalate issues as appropriate and provide feedback gathered from interaction with end-users.• Serve as a role model and resource for other team members for more complex or difficult Sora and Libby support cases.• Be an on-boarding mentor for new hires.

Cleveland, Ohio, United States

Manage the day-to-day operations for the City’s Wastewater Program; including billing, expenses, written and oral communication with customers, city staff, city contractors, and government parties. Develop, implement, and revise policies and procedures. Manage new sewer connection projects during the permit process. Provide technical support for staff on city software. Maintain and update the city website. Assist with the implementation of new city software and hardware. Assist front desk with rollover calls.

West Lake Hills

Provided information to the general public regarding ways to handle a ticket and outstanding warrants. Processed all court related documents. Composed letters and emails in response to citation inquiries. Maintained court calendar. Processed payments. Launched online tools for handling a new ticket or outstanding citations. Designed public safety awareness materials. Nominated as the Technology Chair for the Texas Court Clerks Association (TCCA). Maintained TCCA’s website, designed all marketing materials, newsletters, and email templates.

Round Rock, Texas

Revamped the brand identity; designed a new logo, website. Launched social media outlets and google business presence to increase brand awareness. Created digital and print marketing materials as necessary to increase leads/sales across all channels. Served as community engagement lead across social media channels with the goals of brand awareness, customer retention, and audience growth. Organized and served as the point person for all digital content. Facilitated content for website, emails, products and other marketing touch points.

Answered incoming calls and assisted walk-in customers. Provided information to the general public regarding ways to handle a ticket, warrant, and/or requesting a court appearance. Composed letters and emails in response to public information requests or inquiries regarding court cases. Managed the court calendar. Prepared judgments, warrants, and other technical documents associated with court cases. Organized and maintained court files according to the state's retention schedule. Set up and launched the ability for defendants to request a court appearance and Driving Safety online. Assisted with city website updates. Ran monthly court statistical reports for council and the Office of Court Administration. Processed payments.

Answered a multi-phone line and directed calls to appropriate staff members. Answered calls about city events, meetings, pavilion reservations, permits, and water accounts. Assisted with mass notifications regarding emergency and non-emergency city matters. Created mailers regarding city functions. Processed payments for water bills, permits, and reservations. Managed the pavilion reservations calendar, tree permit log, and commercial park-use permits. Assisted with updating the city website. Coordinated holiday staff luncheons.

Austin, Texas Area

Provide technical support through effective communication in a timely manner. Escalate issues through the appropriate channels. Multitasking through multiple channels while troubleshooting with customers. Accurately logging all phone calls in Apple’s CRM system.

Plan and facilitate introductory training and role specific training to retail employees in the Ohio market. Provide personal training or group training on OS X, iOS, digital photography, video, web design, and audio applications for Mac and iOS. Proficient in Windows software to provide equivalent solutions for Apple devices. Coordinate and provide workshops for One to One clients and Youth Programs. Troubleshoot software and repair hardware issues on mobile devices.

Westlake, Ohio

Troubleshoot software and repair mobile devices. Build and repair relationships by providing technical support.

Cleveland/Akron, Ohio Area

Serve as a point of contact for business clients. Assist clients in finding software and hardware solutions that meet their business or personal needs. Manage and facilitate business related workshops. Capture and maintain accurate customer contact information in the Retail business CRM application to manage business opportunities and relationships. Educate the store team members by sharing retail business priorities, strategies, and progress. Assist in selecting and training business team members.

Designed children safety and recruitment materials for the City of Cleveland Public Safety Departments and logo concepts for the City Hall ‘Eats and Beats’ summer event.

Selected as a freelance industrial designer to further develop an original toy concept for potential production.

Brainstormed and created concepts of furniture made of reclaimed lumber. Intended for use in an educational facility with limited space. Built full-scale desk from reclaimed wood.

Prepared expense reports for the Assistant Creative Manager, update spreadsheets, assisted with preparing rooms for client/department meetings, sorted and distributed mail, and updated business cards for the Creative Department.

Assisted the Operations Manager in tracking the productivity of all associates and operated as the main contact for a large recording project with a well-known financial institution. Audited and provided status on appraisals and broker price opinions for banking and mortgage companies. Retrieved and recorded real estate documents for bank corporations.