Adekunle Adebisi Email & Phone Number

Responsible for Regional Customer Success & Experience - Services delivery, Support and Growth

Responsible for building service business streams across the regions for existing & new customers and across the entire service lifecycle.

Nigeria

South Africa

⦁ Responsible for leading project lifecycles from business development to delivery. ⦁ Accountable for commercial performance across the EMEA region and P&L for the African region. ⦁ Achieving quarterly top line booking and baseline revenue with 10-15% YoY growth overall. ⦁ Building the Business Development Team achieving 25% increase in business in year 1.⦁ Achieving growth in African Service Delivery from $10m PA to $30m PA in 2 years. ⦁ Managing combined services and operations to deliver £2.5m of revenue per quarter for SA region.⦁ Delivering $7.5m of regional revenue through streamlining combined services. ⦁ Developing optimised service suites for the Aviat networks international business development.⦁ Achieving business case on service package implementation securing a 2-year SPMS contract.⦁ Delivering Six Sigma (Green Belt) efficiency to result service and project costs by $1.9m in 1 year.⦁ Leading teams internationally to achieve strong services, operations and commercials.⦁ Focusing on strong P&L management to achieve YoY margin and revenue growth.

Africa

⦁ Accountable for world-class services delivery and business development across the African region. ⦁ Managed service delivery from pre-sales to customer handover and after-sales support.⦁ Achieved targets on customer satisfaction, commercials, P&L, sustainability and quality. ⦁ Managed cost centres, cost recovery processes and meeting challenges on profitable services. ⦁ Led teams to ensure business engagement with products, processes and procedural tools. ⦁ Negotiated and managed subcontractor and supplier relationships to SLA standards. ⦁ Delivered MI, financial, commercial and service quality reports on all services to senior teams.

⦁ Responsible for project lifecycle management to all commercial and financial margin targets.⦁ Negotiated all subcontractor and service partner project relationships with full SLA audit. ⦁ Managed project portfolios overseeing all program manager delivery across the region. ⦁ Applied lean methodologies to project operations to increase efficiency and streamlining. ⦁ Drove continuous improvement, lessons learned methodologies and quality project operations. ⦁ Implemented SOW templates for transparent customer-focused service jobs.⦁ Collaborated with service leaders to add rigour, quality and expertise to customer operations.

⦁ Accountable for defining project requirements throughout the lifecycle. ⦁ Collaborated with program managers on project execution reporting to the Head of Engineering.⦁ Analysed manpower and technical resource demands with project financials and commercials.⦁ Specification lead on subcontract requirements; qualifying subcontract project entry. ⦁ Managed field operations deploying resources to project demands and schedules. ⦁ Responsible for the set-up of a high-level technical team and project support. ⦁ Managed technical and project change; ensured cost and business benefit outcomes. ⦁ Supported team development with project and product specific training.

⦁ Accountable for project delivery with key account clients Celtel Nigeria & MTN Nigeria.⦁ Managed the full project lifecycle achieving project SLA, schedules and commercial margins. ⦁ Influenced from design through to client-side delivery, service enhancement and commercials.⦁ Responsible for service delivery for MTN Nigeria for a 12-month SLA contract achieving renewal. - Delivered technical training for MTN Engineers to achieve elevated service delivery. - Enhanced after-sales support and increased customer satisfaction. - Developed services to deliver support 24/7 adding stronger controls on reporting. - Analysed service performance to identify and address service weakness.⦁ Leading the configuration change project; 1:4 CCDP to 0:4 ACAP on 30 HOPS SDH Backbone.- Elicited requirements with full risk analysis of project impacts on service delivery. - Led a 10-strong project team from design to implementation and deployment. - Minimised downtime to retain service functionality; managed customer communications.

Nigeria

⦁ Led full-service delivery from installation through to repair and modification of customer equipment. ⦁ Trained customers and personnel in operation and maintenance; key troubleshooter. ⦁ Winner of an Award for Fastest Quality Installation Engineer installing a 1 Microwave Hop in 1 Day.

Lagos Nigeria

⦁ Accountable for the service performance and delivery of a 20-strong network engineer team. ⦁ Achieved customer satisfaction uplift of 9.5% within 4 months. ⦁ Led project lifecycles from requirements engineering to defining scope and delivery.⦁ Specialised as escalated project trouble-shooter achieving fault isolation and resolution.⦁ Expertise in telecoms and enterprise network solution project delivery for business benefit.

Nigeria

⦁ Responsible for all unit activities and project delivery; pioneered an ISP & VoIP platform.⦁ Designed solutions to meet customer need and telecoms performance; delivered projects. ⦁ Led from platform transformation and upgrade through to management and add-on services.

Nigeria

⦁ Accountable for project set-up, definitions, resources and requirements to design.⦁ Established budget analysis to maximise resources and financials; achieving targets. ⦁ Specialised in intra-system, inter-system and managed technology solutions. ⦁ Led from planning to deployment on the technical and customer-side. ⦁ Defined capacity, traffic demand, service performance and growth within client projects.

Nigeria

Master Of Business Administration (M.B.A.), International Business

Bachelor'S Degree, Electronics And Computer Engineering