• Identified and engaged potential clients, providing support to partner agencies.• Engaged with potential local and international business partners, including agencies, resellers, and aggregators.• Analyzed client usage and behavior to optimize collaboration and maximize benefits.• Aligned with corporate vision by targeting diverse client types with tailored approaches.• Identified clients' digital marketing needs and proposed integrated solutions.• Communicated with marketing managers and decision-makers to recommend marketing strategies.• Assisted clients in selecting from a range of services, including value-added services, SMS solutions, mobile apps, website development, USSD codes, IVR, monthly subscriptions, and DCB.• Negotiated pricing and payment methods, followed up on campaign effectiveness, and ensured high-quality customer service.• Managed campaign requests and complaints, demonstrating strong linguistic and negotiation skills with both local and multinational clients.• Presented company profiles and marketing tools, set up meetings to explore cooperation, and used sales techniques to promote services.• Maintained client relationships, discussed business opportunities, and addressed market threats.

• Aligned with corporate vision by employing a diverse approach to target various client types.• Assessed clients' digital marketing needs and proposed tailored marketing strategies.• Communicated with marketing managers and decision-makers to suggest integrated digital marketing plans.• Utilized strong linguistic and negotiation skills to engage with both local and multinational enterprises.• Presented company profile and marketing solutions, including SMS Solutions, social media management, mobile apps, website development, USSD codes, IVR, monthly subscriptions, and DCB.• Scheduled and conducted meetings to discuss potential cooperation. • Employed sales techniques to promote and sell services.• Negotiated pricing and payment methods with clients,• Followed up on campaign performance, ensured client satisfaction, and addressed campaign-related requests and complaints. • Maintained client relationships and upsold upcoming offers.

• Coordinated the World Health Organization program for Yemeni refugees requiring medical care in Egypt.• Managed logistics and case resolutions through Medical Transportation Desk, First Contact Gateway, and inpatient/outpatient case management. • Served as the primary contact for case management, ensuring effective communication and resolution across 26 Global Assistance Centers.• Maintained confidentiality of patient information and ensured coordinating doctors were updated on medical reports and actions• Collaborated with supervisors and security staff on security issues, and escalated complaints as needed.• Handled all case-related correspondence, including tasks, faxes, and emails.

• Managed relationships with Medcare Group’s 4 hospitals and 14 clinics, acting as the primary liaison for multinational medical assistance companies.• Facilitated B2B contracts and communications with clients from the UK, Germany, Asia, North Africa, and the Middle East.• Coordinated patient services including airport pickup, ground transportation, visa, flight tickets, accommodation, and medical appointments.• Ensured smooth operations across Medcare Group facilities related to medical tourism.

• Handled reception duties, appointment scheduling, and patient queries. • Managed insurance processing and provided solutions for operational issues.• Coordinated patient needs with healthcare team members to ensure a smooth scheduling process.

• Managed front desk operations, ensuring a welcoming environment for patients and visitors.• Maintained accurate treatment information and managed financial transactions.• Responded to emergencies and ensured confidentiality of patient information.

• Processed international transactions and currency exchanges.• Handled cashier duties and call center operations, addressing inquiries and utilizing global financial programs.

• Responded to customer calls and emails, managed complaints, and processed orders.• Routed calls to appropriate departments and facilitated product sales.

• Consulted with clients on campaign needs, presented pitches, and negotiated budgets and timelines.• Coordinated with media/creative staff, monitored project progress, and delivered final products.