▪ Certified maintenance of hardware Certification, Cuyahoga community college ,2018 ▪ Certified networking software, Cuyahoga community college, Cleveland, OH, 2019▪ Certified SQL Fundamentals, SOLOLEARN, Cleveland, OH, 2019▪ Excellent experience in customer service. ▪ Good planning and organizational skills. ▪ Good expecting business actions by working with different customer have several.nationalities and cultures with excellent customer service for 15 years.▪ Distinct in anticipating the reactions of individuals and organizations through the ability to link events and anticipate their consequences because of the work political activist and member of the organization of the Egyptian Federation for Human Rights.▪ Hardware, software, installs local and network printer drives on desktops /laptops and manage Windows as operating system on PC, Desktop.▪ Remove viruses. Remove /install/update/uninstall software. Ethernet cabling. ▪ Good written and verbal communication skills. ▪ Strong analytical abilities and problem- solving skills. ▪ Strong documentations skills. Setup user accounts and passwords. Create, update, and maintain e-mail distribution lists for group.Smart phone/Tablet (Android /iOS) setup and configuration. ▪ Ability to update and maintain various logs, documentation, and flyers designs.Personal Skills ▪ Planning and Organization ▪ Professionalism ▪ Dependability ▪ Adaptability ▪ Loyalty ▪ Positive Attitude ▪ Self-Confidence ▪ Honesty and Integrity ▪ Self-Motivated ▪ Solving Problem ▪ Willingness to Learn ▪ Leadership ▪ Teamwork ▪ Multicultural Sensitivity