• Manage, control large number of fleet team from Bank staff & Out sourced.• Play the role of supplier manager to manage all related outsourced suppliers.• Manage & control office boy’s bank staff, out sourced.• Manage, control buffet supplies, catering service for all bank branches & premises. • Setting the performance development objectives with the line manager.• Investigate and report any suspicious if any.• Insure that all suppliers’ payments are done in a timely manner.• Manage office boys, cleaners, drivers and operator teams. • Be a role model while handling any duties.• Provide overall support for all Bank staff & functions.• Manage employee’s relations.• Develop processes to meet our colleague’s satisfaction.• Manage the overall service budget.• Manages the collation, analysis and timely reporting of data inputs to support the development and implementation of the Supplier Management strategy. • Responsible for ensuring the relationship is optimally managed and supplier management activities are performed in line with all relevant BU / Group policies and governance.• Responsible for performing ongoing supplier management and assurance activities across a portfolio of higher risk/value suppliers to help the bank effectively manage the service, cost and risk in its supply chain.• Ensures that a process is in place to measure and track KPIs and regularly measures both supplier & Bank performance, against the SLAs terms and conditions of the individual contracts and communicates the outcomes to the Supplier Performance Management team for the holistic view. • Conducts systematically, supplier post-audit reviews and communicates supplier feedback to external and internal audiences. • Develop tools to assist line manager in ensuring all colleagues are treated fairly and consistently.• Highlight trends, anticipate problems, recommend solutions.• Create initiatives that achieve cost saves.• Maintain business sustainability during COVID-19.

• Manage, control motor fleet team Bank & Out sourced.• Play the role of supplier manager to manage all related outsourced suppliers.• Manage & control office boy’s bank staff, out sourced.• Manage, control buffet supplies, catering service for all bank branches & premises. • Setting the performance development objectives with the line manager.• Investigate and report any suspicious if any.• Insure that all suppliers’ payments are done in a timely manner.• Manage office boys, cleaners, drivers and operator teams. • Be a role model while handling any duties.• Provide overall support for all Bank staff & functions.• Manage employee’s relations.• Develop processes to meet our colleague’s satisfaction.• Manage the overall service budget.• Payments, settlement transactions • Manages the collation, analysis and timely reporting of data inputs to support the development and implementation of the Supplier Management strategy. • Responsible for ensuring the relationship is optimally managed and supplier management activities are performed in line with all relevant BU / Group policies and governance.• Responsible for performing ongoing supplier management and assurance activities across a portfolio of higher risk/value suppliers to help the bank effectively manage the service, cost and risk in its supply chain.• Ensures that a process is in place to measure and track KPIs and regularly measures both supplier & Bank performance, against the SLAs terms and conditions of the individual contracts and communicates the outcomes to the Supplier Performance Management team for the holistic view. • Conducts systematically, supplier post-audit reviews and communicates supplier feedback to external and internal audiences. • Develop tools to assist line manager in ensuring all colleagues are treated fairly and consistently.• Highlight trends, anticipate problems and recommend solutions Coach, train and guide team members.• Create initiatives that achieve cost saves.

• Responsible for all branches operation & cash. • Responsible for monthly snap check.• Lead the operation staff to ensure that branch operations duties are carried out on timely basis ensuring that provision of world class customer service.• Liaise with centralized operations department on all operations related issues. • Participate fully and ensure that all operations & back office duties are met in the branch.• Build excellent relationships with other key functions that interface with retail to ensure seamless service to our customers.• Ensure compliance with KYC standards. • Ensure that all operations staff are aware and able to direct the customers to the most appropriate delivery channel to meet their needs e.g. cashiers, drop boxes ATM’s etc.• Support the operation staff to own and manage customer queries and complaints by taking ownership and solving in a timely manner.• Ensure operation staff adherence to the circulated manual & all tasks/procedures.• To monitor branch & tellers cash limits.• Closely monitor cash handling to minimize operational losses and fraud cases.• Build and develop high performance team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential. • Role model for people does things whole heartedly, communicate with passion and embrace change as a way of working.• Motivate staff to ensure they are recognized.• Pursue own development to increase personal effectiveness and acknowledge strengths and areas for development, identify training needs of the team and effectively support their personal development.• Achieve operational rigor excellence in all aspects of procedures and process to ensure satisfactory audit.• Ensure compliance with operations risk e.g. health & safety standards, security of premises, KYC and money laundering etc.

• Undertake end to end cash & operation duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the counter.• Participate fully to ensure that operation manual and procedures are met.• Identify when & where to refer customers to an appropriate area of delivery for specialist sales help or advice.• Own and manage customer queries by taking ownership and responding in a timely manner.• Deliver world class customer service practices and ensure adherence to Barclays service standard. • Ensure that branch operations duties are curried out on a timely basis ensuring provision of world class customer service. • Handle transactions with large, small amounts.• Controls and checks related to the cash & operation transactions. • Ensure daily balancing of tills/main vault and investigate any differences.• Supervise (with senior custodian) receipt and remittance of cash via security carriers.• Ensure adherence to teller limit during counter hours.• Ensure compliance with operational risk & rigor requirements e.g. health & safety standards, security of premises etc.• Comply with all relevant legalization e.g. KYC, banking code, service standards, fraud prevention and money laundering procedures. • Working with all branch team to deliver exceptional business performance. • Share knowledge experience and best practice with other team members.• Provide cover for other customer service staff when required. • Agree performance development objectives with the team leader/operations managers.• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development in order to be able to handle higher role.• Pursue capabilities/knowledge development to be able to replace his line manager when needed

• Update account opening log on daily basis.• Deliver high standards of accuracy in all kind of duties assigned to me. • Meet governance, risk management, controls and compliance with procedures. • Ensure that all account opening received from branches within cut of time were opened same date receipt. • Delivering high quality of service all the time.• Giving special attention to the suspicious transactions if any.• Monitoring & follow up instructions received from the branches on daily basis.• Respond any queries if any.• Prepare daily, weekly and monthly statistics for the department. • Work as one team to deliver excellent performance.• Setting performance development objectives with the manager in charge