Adel Rodriguez Email & Phone Number

United States

San Antonio, Texas Metropolitan Area

Addison, Illinois, United States

• Manufactures and sells appearance and performance car care products for the retail consumer market and the commercial car care and professional detailing industries internationally.
• Coached and developed team members to ensure customer satisfaction. Created a training manual to include standardized operating procedures to meet and exceed customers’ expectations in customer service, account.
• Provided guidance to better manage Sales Order Processing, resolve issues, discuss customer projections, and adjusting operational and/or financial forecasts by attending and initiating weekly meetings with outside.
• Worked closely with Sales, Supply Chain and 3PL by implementing work process reports to reduce cycle counts and improve fill rate percentages.
• Analyzed customer scorecard reports: prepared and executed corrective actions plans through sales support, vendor portals and inventory cycle counts.
• Identified trends with Accounts Receivable: streamlined the process, reduced the aging status report by focusing on the past due accounts over 90 days.

1 South Dearborn Street Chicago IL 60603

• Wholesale distributors of beer, ale, porter, and other malt beverages.Customer Service ManagerResponsible for customer service for retail, distributors, wholesalers, consumer, and Crown Imports.
• Provided ongoing training and quarterly evaluations of a team of 10 employees. Initiated one on one sessions on a weekly basis to enhance customer service communication towards outside vendors, internal departments.
• Reviewed yearly contracts making the necessary addendums to service each account in sales order processing to include trade allowances, transit dates, item cost price changes, discounts.
• Managed two websites: www.store.corona.com and www.gomodelo.com updating pricing, images, and program events. Administration to include notifications, confirmations, and monthly updates.
• Generated and set up customer accounts, reviewing credit applications and references, determining credit terms, forecasting groups and business segments.
• Recorded and processed application of cash, management of outstanding invoices and directed interfacing with customers on collection matters and dispute resolutions. Reduced Aging report by 20%.

4325 Frederickburg Road San Antonio TX 78229

• Decreased Accounts Payables by 30% with Sub-Contractors.
• Maintained 100% accuracy with auto liability and General Liability of all Sub-Contractors.
• Trained all Sub-Contractors on new web payables program, policies and procedures.

100 Citibank Dr. San Antonio TX 78245

• Created procedures and policies from Training Manuals for the company’s Intranet site.
• Supervised a team of 15 telephone representatives with processes and procedures for High Net worth Citigold Clients.
• Increased customer retention by 15% on account closures through service escalation.
• Supported Citigold Financial Executives with Citibank operations to include; wire transfers.