Adela Andrei Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• involved in 3 major digitization projects: customer online onboarding, online data update process for individuals and optimization of the core banking system through a Web Desk Platform (business specifications, UAT and E2E testing, Go Live);• project manager for internal regulatory framework improvement projects (new procedures, procedures aligned with the legislation in force, workflow optimization);• product management experience, both in lending and non-lending area

Bucharest, Romania

Bucharest, Romania

Responsibilities: Product management and portfolio strategy for retail lending, mainly based on the following activities:• Trend analysis: focus group analysis, customer’s segments analysis, customer’s tendencies analysis based on products history, commercial environment analysis• Market research: competition segmentation, research and analysis of product’s characteristics and pricing• Performance analysis: provides performance analysis of products and sales in order to make… Show more Responsibilities: Product management and portfolio strategy for retail lending, mainly based on the following activities:• Trend analysis: focus group analysis, customer’s segments analysis, customer’s tendencies analysis based on products history, commercial environment analysis• Market research: competition segmentation, research and analysis of product’s characteristics and pricing• Performance analysis: provides performance analysis of products and sales in order to make decisions regarding product development, improvement or redefinition; reports and presentations for management, budget follow up, portfolio statistics • New products: manages all aspects regarding the concept, approval, implementation and monitoring of new products• Sales Campaigns: performs sales campaigns in order to launch new products & bundles, implement market communication campaign• Sales support tools: products presentations, Induction training, training materials, market positioning, POSMs and newsletters, sales contests• Lifecycle strategy: improve/update existing products, implement of a customer loyalty and retention program, adjust pricing and withdraw products from the offer.Other responsibilities:- Proposes/ Drafts in view of approval the job descriptions according to attributions included in the internal regulation- Provides the necessary documents and ensures the completion of tasks set by other organizational units (e.g.: projects, audit and compliance requirements)- Centralize and organize internal documents related to performed activityAchievements:Increase the lending activity and grow customer base, through the Sales Campaigns and promotional offers designed to promote special conditions offered to the customers.Implement an Origination Solution used in the lending activity, based on an optimized workflow in order to create a competitive advantage in the market and generate increased volumes. Show less

Bucharest, Romania

Responsibilities: • Performs collection activities according to collection procedures• Contact debtors by phone in order to identify the best solution for its situation• Analyze the delay solicitations of disbursement• Establish payment terms and takeover the documentation for payment signed commitments• Input in the database the amendments of the portfolio allocated• Monitoring the debt recovery for portfolio allocated• Reporting and analyze the cases… Show more Responsibilities: • Performs collection activities according to collection procedures• Contact debtors by phone in order to identify the best solution for its situation• Analyze the delay solicitations of disbursement• Establish payment terms and takeover the documentation for payment signed commitments• Input in the database the amendments of the portfolio allocated• Monitoring the debt recovery for portfolio allocated• Reporting and analyze the cases allocatedAchievements:Winning the “PTP kept” Contest - percentage of promises of payment fulfilled at team level.Considering the very good results of KPIs (PTP kept – percentage of promises of payment fulfilled, communication skills, coaching skills, conflict management and negotiation skills), I was nominated leader of collection officers team. Show less

Bucharest, Romania

Responsibilities: • Analyze and provides a resolution of credit applications in accordance with internal procedures• Verify the credit documentations according to legal regulations in force regarding the lending activity and internal procedures, depending on the type of customer and type of credit requested• Identify the risk characteristics of the customers• Co-operation with other departments in order to optimize/ streamline of the internal activity.