Adele Clark is a Sr Manager at Avaya. As a leader in enterprise communications, Avaya is focussed on helping clients align their communications strategies with business objectives creating cost competitive advantages while improving business performance.Adele was promoted to Sr. Manager at Avaya, responsible for the US South Region. She is responsible for approximately 34 million in revenue and has 20 people reporting to her. She is responsible for the successful completion of all projects and programs in the South region. She is also responsible for working with customers, sales and internal organizations for disputes, escalations and resolution. She assists in a pre-sales capacity for large complex telephony, contact center deal reviews. Adele has 36 years proven experience of Program/Project Management of large-scale software development, consulting and integration projects as well as providing leadership in process and methodology development. She has expertise in CRM (Customer Relationship Management) CTI (Computer Telephony Integration) Voice over IP (VoIP) and Complex Contact Center applications, SIP, Avaya Voice Portal, Avaya Proactive Contact and Avaya 1X integration and services.